Senior Implementation Specialist (Infusion)

AlayaCare; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Senior Implementation Specialist to lead SaaS implementations and enhance client engagement. This role involves tailoring platform configurations, delivering training, and ensuring project success in a dynamic environment. With a commitment to improving healthcare outcomes, the ideal candidate will thrive in a flexible hybrid model, collaborating with clients and team members to drive adoption and satisfaction. Join a forward-thinking organization that values transparency and offers a supportive culture, where your contributions will make a significant impact on the home healthcare industry.

Benefits

Comprehensive Group Benefits

Flexible Vacation Policy

Parental Leave Top-up Program

Wellness Day Program

Paid Volunteer Time Off

Employee Expense Program

Access to Employee Perk Program

Virtual and Onsite Social Events

Qualifications

• 3-5 years of experience in SaaS implementation, especially in customer-facing roles.
• Strong training skills and understanding of adult learning principles.

Responsibilities

• Lead SaaS implementations, managing project progress and client engagement.
• Create and deliver customized training sessions for users.

Skills

SaaS Implementation

Training Skills

Communication Skills

Organizational Skills

Solution-oriented Mindset

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Health Sciences

Bachelor’s Degree in Technology

Tools

Mavenlink

Confluence

Jira

Zendesk

HubSpot

Job description

About AlayaCare:

At AlayaCare, we’re revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home healthcare software solutions as we empower providers to deliver better health outcomes to their patients and clients. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

About the role:

Reporting to the Senior Professional Services Consultant, theSenior Implementation Specialist (Infusion) is responsible for delivering best-in-class SaaS implementations for AlayaCare Cloud. In this customer-facing role, you will engage with clients on application configuration, product training, and testing with a focus on project health and adoption. You will become a subject matter expert in the AlayaCare platform and manage the delivery of complex projects to our Infusion customers. As a Senior, you take a leading role on complex projects, owning full work-streams as the platform expert. Your experience with technology and/or our customers’ domains enables you to successfully deliver towards stated outcomes and objectives. You are essential to our customers successfully adopting AlayaCare and becoming referenceable customers.

A day in the life:

• Lead the Delivery phase of SaaS implementations, transitioning from discovery to execution.
• Engage with clients to gather business requirements, design workflows, and deliver tailored platform configurations.
• Create and deliver customized training sessions to administrators and end users, both virtually and on-site.
• Manage project progress across all deliverables, ensuring adherence to scope and timelines.
• Track product updates and proactively apply them to active implementations.
• Guide clients through AlayaCare University and monitor their engagement with learning resources.
• Facilitate workflow reviews to validate platform usage and support client adoption.
• Contribute to internal training by sharing expertise in domains such as US home care, clinical workflows, or RCM.
• Collaborate with team members to improve project methodologies and delivery standards.
• Travel occasionally to support on-site training or project milestones

What you bring to the team :

• Bachelor’s degree in a related field such as Business, Health Sciences, or Technology.
• 3–5 years of experience in SaaS implementation, with at least 2 years in a customer-facing role.
• Strong training skills and an understanding of adult learning principles.
• Excellent communication and interpersonal skills with the ability to build trust quickly.
• Highly organized, detail-oriented, and capable of managing multiple priorities.
• A proactive, solution-oriented mindset and the ability to work independently or collaboratively.
• Experience using tools such as Mavenlink, Confluence, Jira, Zendesk, and HubSpot
• Experience with U.S. home healthcare (Medicare, Medicaid), especially Infusion, is an asset

Location and travel requirements:

AlayaCare supports a flexible hybrid working model, expecting that our employees have a regular in-office presence at their closest office location while offering flexibility for some remote work. Our team encourages in-person collaboration and with this, the preferred candidate location for this position would be within the Greater Toronto Area.

What Makes AlayaCare a Great Place to Work:

• Our products have a positive impact on the lives of countless care workers and care recipients
• Our company has been recognized by the Globe and Mail as one of Canada’s Top Growing Companies and as a recipient of Deloitte's Technology Fast 50TM program award for our rapid revenue growth, entrepreneurial spirit and bold innovation
• Equity in a well-funded, high-growth company
• Hybrid working models with beautiful and creative office spaces to enjoy in prime locations
• Virtual and onsite social events for employees centered around collaboration, learning, and fun, including DEIBA committee events, volunteer events, fireside chats, catered team lunches, celebrations, and team building activities
• Comprehensive group benefits program, including telemedicine
• Employee expense program for health, wellness, lifestyle, professional development and productivity-related expenses
• Parental leave top-up program
• Flexible vacation policy
• Company Wellness Day program for extra time to unwind
• Paid Volunteer Time off Program
• Career growth and learning and development opportunities
• An entrepreneurial culture of transparency, collaboration, and innovation
• Access to our employee perk program for discounts at various participating vendors

If this sounds like the perfect job for you, apply today. As well as joining a great culture and a market-leading company, you will be part of a team making a positive difference in the post-acute care market. If this isn’t the job for you, you may know someone who is a perfect fit. Please feel free to share this opportunity.

If you want to explore AlayaCare further, please visit our website www.alayacare.com .

Better outcomes, better belonging

Our team members are uniqu e—l ike our products and the customer groups that we service. AlayaCare employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard.

Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare's policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration.

If you require accommodation as part of the recruitment and selection process, please reach out to [e-mail] . Please note, we do not accept unsolicited headhunter or agency resumes.