Customer Care Representative

ParaMed Home Health Care; Niagara-on-the-Lake; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in home health care is seeking a dedicated Customer Care Representative to join their compassionate team. In this role, you will be the primary point of contact for clients, providing exceptional service while matching them with the right field staff. Your ability to handle emotionally charged situations with grace and professionalism will be essential. With flexible scheduling and health benefits, this position offers the chance to make a meaningful impact in the lives of those in need. If you are passionate about helping others and possess strong communication skills, this opportunity is perfect for you.

Benefits

Flexible scheduling

Health and dental benefits

Satisfaction of helping those in need

Competitive compensation

Qualifications

• One year of administrative or office experience preferred.
• Ability to communicate effectively in written and oral formats.

Responsibilities

• Answer incoming calls and provide one-call service solutions.
• Triage calls to appropriate desks for response.
• Provide compassionate support to clients.

Skills

Customer Service Skills

Telephone Etiquette

Multitasking

Communication Skills

Compassion and Tact

Intermediate Software Skills

Education

Post-secondary education

Tools

Microsoft Office

Job description

Job Description

Job Description: Customer Care Representative

Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and field staff. Responsible for providing superior customer service skills as they match clients in need of care to appropriate field staff.

If the following statements sound like you, then you might make a great Customer Care Representative!

• I always provide the highest level of customer service.
• I have exceptional telephone etiquette.
• I can handle stressful and emotionally charged situations while maintaining a high level of customer service.
• I am a good listener, and can communicate well, both written and verbally.
• I have a strong desire to help others through public service.
• I have experience with multitasking in a busy environment.
• I am proficient with computers, and I have experience with Microsoft Office products.
  
  

Hours Of Work

• Shifts Vary
  
  

Weekend Coverage Required (rotation Of Weekends)

Perks to the position:

• Flexible scheduling
• Health and dental benefits
• Satisfaction of helping those in need
• Competitive compensation
  
  

Qualifications

• Completion of post-secondary education is an asset.
• One year of administrative or office experience is preferred.
• Intermediate software skills are required, software scheduling experience is also an asset.
• Superior Customer service skills are necessary.
• Ability to effectively communicate both through oral and written mediums.
• Demonstrate compassion, tact and diplomacy when interacting with clients and their families.
• ParaMed recognizes the importance of immunization to protect our patients and team members from Covid-19. A condition of employment with ParaMed is that all new hires receive all required doses of a Covid 19 vaccine approved by Health Canada
  
  

Responsibilities

• Answering all in-coming calls
• Provide one-call service solution where applicable.
• Triage the calls to forward to appropriate desk for response.
• Provide a compassionate and understanding approach to client concern.
• Feel good knowing you are making a difference in the lives of those that we provide care.
  
  

Time Type

Full time

Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible! Join a winning team and let’s succeed together!

ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.