Financial Center Manager - Riegelsville

Penn Community Bank; Clare Municipal District; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading bank is seeking a Financial Center Manager to oversee a high-transaction branch. The role involves managing business development, coaching team members, and ensuring excellent customer service. Candidates should have supervisory experience and a strong background in banking.

Qualifications

• Minimum two years of banking or comparable field experience.
• Two years of supervisory experience.

Responsibilities

• Manage and grow the Business Banking portfolio under $3MM in sales revenue.
• Oversee a tier 2/3 branch with significant market growth opportunities.
• Develop and implement effective sales strategies.

Skills

Customer Service

Communication

Supervisory Skills

Attention to Detail

Multitasking

Education

Bachelor's degree preferred

Tools

Basic Computer Skills

Job description

Financial Center Manager - Riegelsville

Location: US-PA-Riegelsville

Job ID: 2025-1883

Openings: 1

Category: Retail Network

Overview

Manages and leads a tier II/III branch with high transactional volume, above average platform traffic, and a deposit base that exceeds the average branch asset size in a particular market. Responsible for the growth and development of a branch market area through extensive business development and community networking activities.

Responsibilities

The following are essential functions, which may be subject to change at any time without notice. Management may assign new duties, reassign existing duties, or eliminate a function.

• Manage and grow the Business Banking portfolio under $3MM in sales revenue.
• Oversee a tier 2/3 branch, managing an office with significant market growth opportunities, complex transactions, and/or in a new market.
• Apply business acumen to make sound decisions based on a strong understanding of business concepts, tools, and processes.
• Identify and engage potential customers through prospecting principles, processes, and skills.
• Drive branch performance through planning, execution, and outside business development activities.
• Develop and implement effective sales strategies to acquire new business and nurture existing customer relationships.
• Develop a thorough knowledge of Penn Community Bank's retail and commercial products and services.
• Coach team members to confidently engage customers using technology-enabled interactions, providing solutions and advice to improve financial well-being.
• Recruit, onboard, coach, and develop talent.
• Lead and coach a high-performing team to drive growth, mitigate risk, develop partnerships, and promote positive customer experiences.
• Manage branch operations, including administration, staffing, audits, compliance, and security.
• Participate in branch sales and service campaigns.
• Perform additional duties as required.

Qualifications

Education and Experience:

• Minimum two years of banking or comparable field experience.
• Two years of supervisory experience.
• Bachelor's degree preferred; equivalent education and experience may be considered.

Skills and Competencies:

• Excellent customer service skills.
• Strong verbal and written communication skills.
• Ability to interact effectively with team members and customers.
• Supervisory and coaching skills.
• Attention to detail and accuracy.
• Basic computer skills.
• Ability to multitask and stay organized.
• Proven ability to achieve sales goals through relationship-based selling.
• Must meet NMLS requirements.
• Sound judgment in decision-making.

Working Conditions

Traditional office environment with no unusual conditions. The branch operates six days a week (Monday - Saturday), with hours varying by location. Team members are required to work at least two Saturdays per month.

Physical Demands

• Lifting/carrying up to 20 lbs.
• Manual dexterity for computer work.
• Ability to speak, hear, and see to perform essential functions.
• Valid driver's license to meet with customers outside the office; occasional evening and weekend work may be required.

Equal Employment Opportunity

Penn Community promotes an equal opportunity workplace, including reasonable accommodations for qualified individuals with disabilities. Employment decisions are based on merit, qualifications, and abilities, without discrimination based on race, color, religion, sex, national origin, age, sexual orientation, disability, veteran status, or other protected characteristics.