Sales Coordinator, Sales Support - Hybrid

Stryker Group; Guelph; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Sales Coordinator to manage orthopedic consignment requests and support sales teams. This role involves coordinating equipment logistics, ensuring timely delivery, and maintaining accurate inventory records. The ideal candidate will possess strong customer service skills and a background in supply chain or logistics. Join a dynamic team where your contributions will directly impact surgical outcomes and customer satisfaction. If you thrive in a fast-paced environment and are passionate about healthcare, this is the opportunity for you!

Qualifications

• Degree in sciences/supply chain or 3 years of relevant experience required.
• Experience in the medical field is a plus.

Responsibilities

• Manage and coordinate short-term consignment orthopedic requests.
• Ensure accurate input of surgical and trial equipment requests.

Skills

Customer Service

Inventory Management

Problem Solving

Communication

Logistics Coordination

Education

Degree in Sciences/Supply Chain

3 Years Relevant Work Experience

Tools

ERP System

Oracle

Microsoft Excel

Job description

What You Will Do

The Sales Coordinator manages and coordinates the day-to-day short term consignment Orthopedic requests as well as trial requests from the Endoscopy, Instruments, Medical and NV Sales Force. This position is responsible for ensuring all short-term consignment and capital demonstration inventory is properly recorded in the ERP system as well as the timely and accurate return of all field assets. This position will support the commercial teams by providing excellent customer service through supporting all short-term and capital demonstration equipment requirements, ensuring all inventory needs are delivered accurately and on time. This individual must serve as a contributing member of the Sales Support team while championing Stryker’s Mission and Values.

Functional Responsibilities:

• Responsible for Sales Representatives calls regarding implants, instrumentation, disposable, and capital demonstration equipment required for surgeries and evaluations.

• Responsible for the accurate input of all surgical and trial equipment requests into the ERP, ensuring each surgery and trial request arrive accurately with no negative impact to surgery.

• Has the ability to research, analyze, and make an independent decision on best pathway(s) to move forward on a request.

• Coordinate assets to cover requests with loaner and capital demonstration equipment for surgery, demonstration purposes, trials, and evaluations.

• Assisting with troubleshooting and providing emergency information intra-operatively.

• Responsible for the sales trials and short-term consignment schedule, communicate shipment details daily to DC and Kitting Teams.

• Ensure best-in-class service levels and response times through best-in-class response times for emails, and the timely processing of order entry & product delivery on all equipment orders.

• Educate sales teams on all trial/short-term consignment program specifics ensuring understanding of program expectations.

• Responsible for logistics of disposable, capital demonstration equipment, instrument and implant loaner kits deliveries for surgery and evaluations.

• Accountable for the accurate record keeping of disposables, capital demonstration, loaner inventory and instrumentation in the field.

• Responsible for the accurate maintenance of short-term inventory in-field, including the retrieval, invoicing, and movement of inventory to long term consignment.

• Communicate specific details on delinquent field assets with department as well as both internal and external customers as required.

• Research and correct order (inventory) issues for short term and capital demonstration equipment.

• Timely execution of rush shipment requests during high intensity situations, including patient on the OR table scenarios.

• Supply literature, samples and promotional materials where needed.

• Assist sales force with pricing requests.

What You Will Need

• Degree in sciences/supply chain OR 3 years relevant work experience.

• Experience in the medical field is an asset.

• Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered.

• Experience with Oracle is an asset.

• Knowledge of Microsoft Excel is an asset.

• Supply Chain/Logistics/Operation knowledge is an asset.