Night Auditor - Delta Conference Centre, Guelph, ON

Delta Conference Centre, Guelph, ON; Guelph; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading hotel management company is seeking a Night Auditor for the Delta Conference Centre in Guelph, ON. This role involves welcoming guests, processing audit reports, and ensuring exceptional service standards during overnight shifts. Ideal candidates will have a high school diploma, experience in hospitality, and strong communication skills.

Benefits

Medical / Dental / Vision

Vacation & Holiday Pay

Reduced Room Rates

Employee assistance program

Life insurance

Parental leave

Referral program

Qualifications

• High School diploma or equivalent required.
• Experience with hotel processes (Marriott, Hilton, etc.) preferred.
• Basic computer skills necessary.

Responsibilities

• Welcome guests and provide attentive service.
• Process Night Audit Reports and prepare for the next day.
• Coordinate with Housekeeping to update room status.

Skills

Communication

Problem-solving

Customer Service

Education

High School diploma / Secondary qualification

Tools

Property management systems

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Delta Conference Centre in Guelph, ON!

Night Auditor (Overnight Shift 11 PM-7 AM)

Job Purpose :

• Welcome guests and consistently provide friendly and attentive service
• Demonstrate professionalism at all times and comply with company standards of appearance
• Maintain confidentiality of guest and proprietary information
• Process all Night Audit Reports as per company policy, prepare systems for the next day.
• Promptly check in guests ensuring identification and credit card information matches reservation in addition to being complete and accurate
• Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
• Ensure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt; email guest survey link
• Coordinate with Housekeeping to track and update room status in computer system
• Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
• Obtain vehicle license information and accurately record in guest’s reservation file
• Promptly answer incoming calls, respond to incoming faxes and e-mail inquiries
• Communicate with other departments to ensure guest requests are resolved without delay
• Create reservations providing information regarding special rates, packages and cancellation policy(s)
• Promote Hotel rewards program and provide details regarding membership and benefits
• Print end of shift report(s), reconcile float, complete required paperwork and deposit pouch
• Follow Health & Safety and Emergency policies and procedures
• Maintain a clean and well organized work area
• Ability to multi-task and work in fast paced environment
• Ability to work various shifts including evenings, weekends and holidays

Physical Requirements

• Lift, carry, push, pull, and place objects weighing up to 30 pounds
• Standing for extended periods of time.

Qualifications and Requirements :

High School diploma / Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following :

• Frequently standing up behind the desk and front office areas.
• Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
• Handling objects, products and computer equipment.
• Basic computer skills to operate various property management and reservations systems, etc.

Other :

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues / complaints / requests / information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and / or holidays

Amazing Benefits At A Glance :

• Team Driven and Values Based Culture
• Medical / Dental / Vision
• Vacation & Holiday Pay
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• Employee assistance program
• Life insurance
• Parental leave
• Referral program

Please note the successful applicant will be subject to a background record check.