Visitor & Facilities Stewards (Casual - term positions)

Alberta Innovates; Edmonton, Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking dynamic Visitor and Facilities Stewards to enhance front desk operations at their Calgary facility. This role is ideal for individuals who thrive in customer service and enjoy meeting diverse people. As a key point of contact, you will manage visitor access, assist with administrative tasks, and ensure a welcoming environment. Join a team committed to innovation and excellence, where your contributions directly impact the organization and the community. If you are passionate about providing exceptional service and want to grow your skills, this opportunity is perfect for you.

Qualifications

• 1+ years of related experience in customer service or administrative roles.
• Proficient in Microsoft Office with excellent communication skills.

Responsibilities

• Greet visitors and manage front desk operations during business hours.
• Handle multi-line switchboard and assist with conference room bookings.
• Conduct safety inspections and manage corporate vehicle sign-outs.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Organization Skills

Planning Skills

Prioritization Skills

Education

Certificate or Diploma in Administration

Tools

Microsoft Office Suite

Job description

Visitor and Facilities Stewards (Casual - term positions)

Alberta Innovates is seeking customer service orientated individuals on a casual basis to support our front desk operations at our facilities located in Calgary. The Visitor and Facilities Stewards are directors of first impression as they are often the first people visitors meet when they arrive or call our organization. Stewards have an excellent understanding of the facilities where they work, get to meet a lot of people, and are the first point of contact so are well-known by people inside and outside the organization.

With a collaborative spirit and an unwavering dedication to excellence, the Visitors and Facilities Stewards role expands beyond traditional reception functions. The team embraces an enhanced service delivery model with new core functions that include Brand Ambassador, Property Management Liaison, Visitor Management leaders, and Health and Safety (HSE) representative. The Stewards continue to demonstrate their commitment to providing exceptional support across all facets of Alberta Innovates and InnoTech Alberta.

We are looking to fill two positions at our Calgary location within the Calgary Research Park: one for a term until end of November 2025 (with possibility of extension) and one for a 12-month term (with possibility of future annual extensions).

Are you our next Visitor and Facilities Steward? You would be a good fit for this position if you:

• Enjoy meeting new people and approach work from a customer service focused perspective
• Present yourself in a friendly and professional manner
• Enjoy having a diverse scope of work to complete

We are game changers

Alberta Innovates is a provincially funded corporation with a mandate to deliver 21st-century solutions for the most compelling challenges facing Albertans. We do this by building on our province’s research and technology development strengths in the core sectors of health, environment, energy, food and fibre, and platforms such as artificial intelligence, nanotechnology and omics. We are working with our partners to diversify Alberta’s economy, improve our environmental performance and enhance the well-being of Albertans through research and innovation.

Our subsidiary, InnoTech Alberta, offers a diversified range of scientific engineering and technological research and testing capabilities, and the facilities to support technology scale-up. Our multidisciplinary team has the depth of experience to work across all sectors, from energy to health to food and fibre. InnoTech Alberta offers you access to research talent, technical expertise, and unique facilities that can help accelerate technology development that serves both the private and public sector.

Intrigued? Here’s some more information about the position:

The successful incumbent will be expected to perform, but not limited to:

• Planned and unplanned full-time and part-time shift coverage during weekday and business hours of 8am-4:30pm
• Greeting visitors and contacting the appropriate individual to escort them in our facility
• Handling a multi-line switchboard, and maintaining front desk information binders and training materials
• Taking and relaying messages, and assisting with conference room bookings
• Monitoring visitor access on touchless electronic visitor sign in system and maintaining security awareness
• Ensuring relevant screening questions and Confidentiality Agreement are monitored, and visitor badges are visible
• Receiving couriers, recording arrivals of packages, and ensuring appropriate carriers are notified of pick-ups
• Acting as the Area Warden and first point of contact of emergency calls and response
• Attending monthly safety meetings, conducting site inspections quarterly, and conducting AED and First Aid kits monthly
• Receiving and actioning requests regarding building issues requiring attention, such as signs, office moves, employee questions, parking issues, lighting, kitchens, bathrooms, basic janitorial concerns, snow removal, sanding, ice concerns, and keys for the offices
• Managing and signing out corporate vehicles to employees, ensuring sign in is accurate and vehicles are properly equipped
• Issuing and keeping track of staff parking and monthly staff counts for bill-backs (external partners)
• Conducting records administration activities including the creation, maintenance, tracking, storage and closing of records
• Performing general administrative tasks including managing correspondence, distributing mail, office supply inventory maintenance, reporting, and ordering business cards

Qualifications:

• Certificate or Diploma in administration
• One or more years of related experience
• Excellent interpersonal and communication skills
• Proficiency with the Microsoft Office suite of products
• Effective collaboration and communication skills
• Organization, planning, and prioritization skills

Why Alberta Innovates?

We offer our employees opportunities to work on projects that will expand their skill sets while witnessing the visible impacts of their efforts. We value the development of our employees and create opportunities for working in capacities that allow new skills to be learned.

At Alberta Innovates, we respect diversity and embrace an inclusive culture. We value uniqueness and different perspectives as they play a critical role in our success. To achieve this, individuals are selected based on qualifications and abilities and we encourage applications from all backgrounds to apply.

Please note that the selected candidates will be required to undergo a security clearance and should be able to provide credible references. This competition closes as soon as suitable candidates are found. We therefore encourage qualified and interested candidates to apply immediately.

ALBERTA INNOVATES IS COMMITTED TO THE PRINCIPLE OF EQUITY IN EMPLOYMENT AND ENCOURAGES APPLICATIONS FROM ALL INDIVIDUALS. WE WISH TO THANK ALL APPLICANTS FOR THEIR INTEREST. HOWEVER, ONLY THOSE INVITED FOR AN INTERVIEW WILL BE CONTACTED.