Senior Manager, Service Delivery (Private Markets)

BCI; Parksville; On-site; CAD 120,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Manager of Service Delivery to lead the transition to a client-aligned model within its Private Markets group. This role involves redefining solution delivery practices and managing a skilled team, ensuring tailored and responsive service to meet the unique needs of private market transactions. The ideal candidate will possess strong leadership skills and a deep understanding of technology operations in the investment sector. This position offers a unique opportunity to shape the future of technology functions in a global investment organization, all while being part of a dynamic and fast-paced environment.

Benefits

Performance-based incentive plan

Comprehensive health & dental benefits

Defined benefit pension plan

Paid time off

Qualifications

• Experience in service delivery to Private Markets teams.
• Strong understanding of deal analysis processes and execution.

Responsibilities

• Redefine and streamline solution delivery practices.
• Lead a skilled team and foster a client-focused culture.

Skills

Leadership in Technology

Client-focused Service Delivery

Deal Analysis and Execution

Private Asset Portfolio Management

Education

Bachelor's Degree in Technology or related field

Master's Degree (preferred)

Tools

Private Market Transaction Systems

Enterprise Tools and Systems

Job description

BCI is working with an external recruitment firm. Please do not submit your application directly to BCI. Applications submitted through this site will not be reviewed.

To explore this opportunity, please contact Boyden. Only qualified candidates who match the requirements will be contacted.

Closing Date: Open Until Filled

With over $250.4 billion of gross assets under management, British Columbia Investment Management Corporation (BCI) is one of the largest institutional investors in Canada. Since its inception in 2000, BCI has grown significantly and is now regarded as one of the most influential financial institutions globally with a diverse and global mix of assets. The organization has positioned itself as an active, in-house asset manager with sophisticated strategies operating within an increasingly complex investment environment.

Over the past few years, BCI has invested heavily in modernizing its technology operations. The organization has made significant strides in integrating enterprise tools and systems that will be in place for the next decade. This foundation has improved stability and reduced critical system interruptions from 55 to zero, creating a robust platform for further innovation.

The organization’s Service Delivery team is transitioning from an application-aligned to a client-aligned model to enhance business relationships and solution delivery. The Senior Manager of Service Delivery for the Private Markets group will support this strategic reorganization by redefining and streamlining solution delivery practices, leading a skilled team in a matrix structure and fostering a client-focused culture. The Private Markets team manages BCI’s investments across Private Equity and Debt, Infrastructure and Renewable Resources asset classes, constituting over $100 billion in assets. The aim is to ensure a smooth transition and effective team adaptation to the new model and structure, which prioritizes tailored solution delivery and personalized, responsive service.

The ideal candidate will be a highly successful technology leader who has experience providing personalized and responsive service delivery to Private Markets teams. The Private Markets team operates at a fast pace and the Senior Manager will need to have a strong understanding of the unique needs and processes of deal analysis and execution, including familiarity with the systems and workflows involved in private market transactions. Familiarity with private asset portfolio management systems is considered an asset.

Located in Victoria, this is a unique opportunity for a technology leader to help shape the future vision of a technology function in a global investment organization.

BCI offers a competitive total rewards package which includes a performance-based incentive plan, comprehensive health & dental benefits, a defined benefit pension plan and paid time off.

The annualized base salary range for this role based in Victoria is CAD $120,000-$150,000.

The base salary offered to the successful candidate will consider a wide array of factors including but not limited to the individual’s skill set, level of experience applicable to the role they are being offered and consideration to internal equity.

We pay our people competitively in the markets in which we compete for talent and with consideration to internal equity and job structure. We aim for actual pay to be around the median of the market for target or expected levels of performance, and around the upper quartile of the market for excellent performance.

Actual salaries may vary and may be above or below the range based on various factors, including, but not limited to, experience and expertise.

To explore this opportunity further, please click Apply.

We thank all applicants for their interest in this position. Please note that we will only be in contact with those individuals moving forward with our client.