Large Loss Property Claims Examiner

Aviva; Ottawa; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Large Loss Examiner, where you'll play a crucial role in overseeing property claims. This hybrid position allows you to work flexibly while ensuring alignment with best practices and providing outstanding customer service. You'll leverage your extensive knowledge of the property insurance industry, manage investigations, and collaborate with specialists to deliver exceptional service. With a compelling rewards package and a commitment to professional development, this role offers a unique opportunity to thrive in a supportive environment that values diversity and inclusion.

Benefits

Annual bonus eligibility

Retirement savings plan

Health benefits

Competitive vacation package

Professional development support

Corporate wellness programs

Volunteer opportunities

Employee-driven diversity programs

Qualifications

• 5+ years of experience in commercial and residential property.
• Strong understanding of property insurance case law and coverage wordings.

Responsibilities

• Review claim files and oversee claims handled by third party adjusters.
• Communicate claim adjustments and ensure data accuracy.

Skills

Property Insurance Knowledge

Construction Knowledge

Digital Literacy

Communication Skills

Negotiation Skills

Report Writing Skills

Basic Accounting Skills

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are currently looking to hire a Large Loss Examiner to join our National Property Technical Team.

In this role, you will be responsible for the review of claim files and oversight of claims handled by third party adjusters. Unlike the large loss adjusters who are on site and gather information directly, the examiners provide direction and oversight over the execution of the required steps and customer service rendered by a Third Party Adjuster. You will ensure alignment with Aviva's best practices and handling procedures. You will manage the IA in the investigation, quantification, analysis, adjustment, and settlement of property claims. With a focus on quality and customer service, you will need to work with appropriate specialists and premier vendors. The work will be conducted in an efficient manner to control the indemnity spend and expenses without compromising the delivery of outstanding customer service.

Work Environment: Aviva recognizes the importance of being flexible and the benefits of being together; this role will be hybrid – the best of both worlds.

Come join our team!

What you'll do:

• Resource field work to be completed by IA by setting clear expectations and timelines and managing the file through to completion.
• Arrange market calls or work with various insurers on subscription claims.
• Prepare and present a complete file strategy, coverage analysis, disposition, and business case.
• Investigate claims by reviewing the IA reports and specialists in order to acquire facts and information to analyze the loss.
• Review and compile facts, policies, technical reports, analyze estimates, value of claim, and settle claims.
• Communicate claim adjustments via written reports to all parties based on the policy wording and circumstances surrounding the loss.
• Provide outstanding service to our customers.
• Responsible for data accuracy and issuing payments to vendors, insureds, and specialists.
• Ensure all correspondence is completed in a timely and effective manner including the creation of Critical Path Letters, Proof of Losses, and Reservation of Rights letters.
• Responsible for recognizing questionable claims, subrogation, and risk opportunities.

What you'll bring:

• Detailed knowledge of the property insurance industry.
• At least 5+ years of commercial and residential property experience.
• Strong construction knowledge.
• Strong digital literacy.
• Strong understanding of property insurance case law.
• Detailed knowledge of a variety of property coverage wordings.
• Some basic accounting skills.
• Outstanding communication and negotiation skills.
• Excellent report writing skills.
• Licensing in NB, PEI & NFLD (asset).

What you’ll get:

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• Support for your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.