Credit Specialist

Springs Window Fashions and Affiliated Companies; Town of Middleton; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Credit Specialist to join their Credit & Collections team. This role involves analyzing customer payment habits, conducting financial risk assessments, and collaborating with various departments to manage credit risk effectively. The company prides itself on a positive culture and offers a supportive environment where employees can thrive. If you have a keen eye for detail, strong analytical skills, and a passion for customer service, this is an exciting opportunity to contribute to a leading organization in the window treatment industry.

Qualifications

• 3 years of relevant analytical work experience in accounting or finance.
• Associate’s degree in finance, accounting, or business required.

Responsibilities

• Analyze paying habits of delinquent customers and collect charge-backs.
• Conduct follow-up calls to collect past due invoices.
• Evaluate customer records and recommend actions for credit risk accounts.

Skills

Microsoft Office (Excel and Word)

Strong written and verbal communication skills

Excellent organizational skills

Detail-oriented

Strong analytical skills

Education

Associate’s degree in finance, accounting, or business

Four-year degree preferred

Tools

SAP

Job description

Description

Company Overview

Springs Window Fashions is a leader in the custom window treatment industry since 1939. Headquartered in Middleton WI, we have over 9,000 associates globally. Our custom window treatments are available under the Bali, Graber, Sunsetter and Mecho brands in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings.

Our company has invested heavily building capabilities the last three years to become a leader in product innovation. As North America’s premier window covering company, we’re committed to creating a “Best Experience” for our consumers, channel partners and associates.

We are bringing new innovations to the market at an accelerating pace and have a lot to offer consumers who want to improve their home décor.

Position Overview:

Springs Window Fashions is looking for a customer service focused team player for a Credit Specialist to join the Credit & Collections team. This well-established group has a great reputation for a positive and fun culture, stability and providing their employees with the right resources to get the job done.

We’re seeking an experienced professional with strong communication skills, excellent follow up and attention to detail to join a growing organization and team.

Job Purpose

This role is responsible for analyzing the paying habits of customers who are delinquent in payment of invoices and collect charge-backs.

Job Duties

• Review files to select delinquent accounts for collection efforts. Conduct follow up calls as necessary to collect past due outstanding invoices.
• Collect chargebacks.
• Conduct financial risk analysis to determine and monitor account credit risk within assigned portfolio.
• Work closely with customers, sales, finance, and customer service to keep team updated on status of respective customer portfolio.
• Evaluate customer records and recommend action to be taken for credit risk accounts.
• Confer with representatives of credit associations and other businesses to exchange information concerning credit ratings.
• Assist manager in developing credit ratings and credit lines for customer base assigned
• Create and maintain credit databases on activity in customer account base assigned. Includes updated information in system every time contact is made with the customer.
• Review and resolve credit held orders daily.
• Provide backup coverage for other collection analysts.

Requirements

Education and Experience

• Education Required: Associate’s degree in finance, accounting, or business; Four-year degree preferred
• Job-Related Experience: 3 years of relevant analytical work experience in an accounting or finance position

Knowledge, Skills and Abilities

• Accomplished user Microsoft Office (Excel and Word)
• Strong written and verbal communication skills
• Excellent organizational skills
• Very detail-oriented
• Strong analytical skills required
• Experience with SAP a plus

Behavioral Competencies

• Ensures Accountability – Holding self and others accountable to meet commitments
• Drive Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Instill Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Drive Results – Consistently achieving results, even under tough circumstances
• Consumer/Customer Focus – Building strong customer relationships and delivering on customer-centric solutions
• Critical Thinking – Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Being Resilient – Rebounding from setbacks and adversity when facing difficult situations
• Optimize Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement