FT Store Manager 1 - Killarney, Manitoba

Manitoba Liquor & Lotteries Corporation; Killarney; On-site; CAD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a liquor store operation. This role emphasizes exceptional customer service while ensuring compliance with regulations and company policies. The successful candidate will foster a positive team environment, manage inventory effectively, and meet key performance indicators. With a focus on leadership and operational excellence, this position offers the opportunity to make a significant impact in a vibrant retail setting. If you are passionate about customer service and have a knack for team management, this is the perfect opportunity for you.

Qualifications

• Requires 2-5 years of supervisory experience in a retail capacity.
• Knowledge of the Liquor and Gaming Control Act is essential.

Responsibilities

• Provide leadership and build team morale among staff.
• Manage inventory and ensure customer satisfaction.

Skills

Leadership

Customer Service

Communication

Problem Solving

Inventory Management

Education

Post-secondary education in business administration/management

Certificate in Applied Management

Tools

Point of Sale (POS) systems

Job description

Reporting to the District Sales Manager, the Store Manager is accountable for the operation of a liquor store that provides excellence in customer service by meeting the beverage alcohol needs of its customers, while maintaining compliance with the Liquor and Gaming Control Act and Regulations as well as the MBLL’s policies and objectives. This is accomplished by ensuring courteous, helpful and socially responsible customer service in a secure, clean environment with appropriate levels of product attractively displayed. All of which, should be accomplished in a cost effective manner.

Responsibilities

• Provide leadership, establish positive staff morale and build team approach.
• Identify training needs and take appropriate action.
• Provide on-the-job training and on-going coaching (knowledge/skills acquisition).
• Monitor staff and provide performance feedback; develop and implement action plans to address performance issues.
• Ensure performance appraisals of all store employees are completed.
• Hold regular staff meetings to discuss expectations, new policies/procedures/programs and staff concerns.
• Communicate and support corporate initiatives and policies.
• Manage within the collective agreement.
• Interview, select and hire employees.
• Identify developmental needs and foster an environment to support staff and encourage life-long learning.
• Analyse customer needs based on customers, feedback, taking corrective action when required.
• Ensure store environment is customer friendly, professional and in accordance with shelf management policy.
• Meet and exceed customer expectations in a cost effective manner.
• Build relationships with vendors, licensees, and customers.
• Handle customer complaints at the store level.
• Manage inventory to meet designated inventory turns, maintaining top 100 sellers in stock 100% of the time and other listed product 90% of the time.
• Select products and manage assortment to increase sales and satisfy customers.
• Manage store budget.
• Meet KPI goals, manage hours of staff within part time and full time staffing budgets, dollars/salary hour and unit/salary hour, attain shrinkage goals.
• Ensure that the staff is aware of MBLL’s policies and procedures regarding cashiering, cash levels, internal security and shoplifting as well as employing appropriate measures to control shrinkage.Manage stock shrinkage goal as a percentage of sales.
• Work closely with District Sales Manager in dealing with maintenance and security concerns.
• Encourage a climate that supports diversity.
• Performs other duties as assigned.

Qualifications

• A related post-secondary education (ie. business administration/management /Certificate in Applied Management) including management, sales and marketing, computer software courses.
• Additional knowledge that must be gained to be fully functional in the position includes: product knowledge to the Basic Wine level; working knowledge of POS; a functional knowledge of the Liquor and Gaming Control Act as it pertains to the sale of alcohol and occasional permits; a functional knowledge of MBLL’s departments/programs, policies and procedures, and the collective agreement.
• Requires two (2) to five (5) years of supervisory experience (retail capacity preferred).
• The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. Leadership competencies include building strategic performance, coaching and developing, influencing and leading. These competencies are deemed important for the success of the position and organization.

Secondary Qualifications

• Bilingual (French/English) language skills.

***All Manitoba Liquor & Lotteries employees may apply.Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased.

We thank all applicants, however, only those selected for interviews will be contact.

***The successful candidate must reside in the Killarney area.***

Salary

$26.15 - $32.16 Hourly

Location

516 Broadway Avenue, Killarney

Union

MGEU