Customer Experience Agent, Hourly (Nights / Weekends)

Sym-Tech Dealer Services; Ontario; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading finance and insurance provider in the automotive industry seeks a Bilingual Customer Experience Specialist. This role involves providing exceptional service to clients, supporting the sales team, and managing customer service activities. Ideal candidates will have strong communication skills, a passion for customer service, and fluency in French and English.

Qualifications

• At least 3 years of customer service or relevant industry experience.
• Fluency in both French and English (written and spoken).

Responsibilities

• Providing best-in-class customer service to external clients.
• Managing daily administration and coordination of customer service activities.
• Meeting or exceeding call center performance objectives.

Skills

Customer Service

Team Building

Communication

Tools

MS Office

CRM

Job description

Celebrating 53 years of growth, Sym-Tech is the leading finance and insurance provider to the retail automotive industry. At Sym-Tech, we are looking for Associates who share our passion for innovation, creativity, and results! We are committed to delivering excellent client service and providing an outstanding Associate experience with opportunities to learn and grow professionally.

Position: Bilingual Customer Experience Specialist

Location: Thornhill, ON

Reporting to the Manager, Customer Experience, this role provides support to Dealer clients and the National Sales Team. Responsibilities include:

1. Providing best-in-class customer service to external clients and support to internal departments.
2. Corresponding with sales team members via phone or email.
3. Managing daily administration and coordination of customer service activities.
4. Liaising with the sales team to coordinate in-field support.
5. Collaborating with the Marketing department and coordinating with the Distribution Centre to ship sales supply orders.
6. Assembling marketing and sales collateral and POS materials.
7. Meeting or exceeding call center performance objectives, including call quality.
8. Accurately documenting transactions and maintaining CRM records.
9. Performing additional duties and projects as assigned by management.

Qualifications include:

1. At least 3 years of customer service or relevant industry experience.
2. Fluency in both French and English (written and spoken).
3. A passion for delivering superior customer experiences with compassion.
4. Energetic, friendly, outgoing, and proactive personality with strong phone and business acumen.
5. Strong team-building skills and ability to work independently.
6. Proficiency in MS Office; CRM experience is an asset.
7. Flexibility to work overtime as needed.