Unit Clerk II - Diabetes Program (CEN)

Scarborough Health Network; Golden Horseshoe; On-site; CAD 80,000 - 100,000; Part time

Job summary

An established healthcare provider is seeking a dedicated Unit Clerk II for its Diabetes Program. This role is crucial in ensuring smooth operations in patient services across various departments. You will be responsible for managing patient interactions, coordinating schedules, and maintaining essential records. The ideal candidate will possess strong medical terminology knowledge and exceptional organizational skills. Join a team that values diversity and inclusiveness, and contribute to a healthcare environment that prioritizes patient care and safety. This is a fantastic opportunity to make a meaningful impact in the community.

Qualifications

• Requires medical terminology certificate within 3 months of hire.
• Graduate of Medical Office Administration or equivalent experience.

Responsibilities

• Provide clerical support and coordination for integrated patient care.
• Handle patient calls, greet patients, and manage schedules.
• Maintain patient charts and assist in discharge planning.

Skills

Medical terminology knowledge

Customer service skills

Organizational skills

Communication skills

Problem-solving skills

Keyboarding skills

Education

Medical Office Administration

Medical terminology certificate

Tools

Clinical Information Systems

MS Word

Electronic Medical Records (EMR)

EPIC

SAP

Job description

Job Number: JR102926

Job Title: Unit Clerk II - Diabetes Program (CEN)

Job Category: Clerical

Hospital Location: Centenary Site

Job Type: Temporary (Fixed Term), Part time

Contract Duration: 19 months

Number of Positions: 1

Union: CUPE

Minimum - Maximum Hourly Rate: $27.726 - $30.077

Hours: Days

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our programs and services are designed around the needs of a vibrant and diverse community. We are home to North America’s largest nephrology program, the designated cardiac care and spine centre for Scarborough and surrounding communities. We are a community-affiliated teaching site for the University of Toronto, partnering with universities and colleges to train healthcare professionals. SHN has received the Excellence in Diversity and Inclusion Award and was named Canada’s Most Admired Corporate Cultures for 2023! Learn more at shn.ca

Job Description

Position Overview:

The Unit Clerk is a vital team member impacting the effective operation of patient services on inpatient units and outpatient clinics at SHN.

Position Summary

Working independently and as part of the clerical and interdisciplinary care team, reporting to the Manager, the Unit Clerk provides clerical support, communication, and coordination to facilitate integrated patient care across emergency departments, inpatient units, and outpatient clinics. The role emphasizes patient services and fostering a personalized healthcare environment.

Responsibilities

• Handle incoming patient and clinician calls courteously, pre-screen, redirect, or relay messages.
• Greet patients and families, answering questions about services, parking, etc.
• Replenish and restock PPEs.
• Monitor inventory and requisition supplies, linen, and equipment.
• Organize patient transport schedules and notify relevant teams.
• Update Estimated Date of Discharge on Epic Unit Manager.
• Complete biweekly payroll processes.
• Assist with staffing and scheduling, produce schedules, and make staffing requests.
• Fax documents like prescriptions and discharge summaries.
• Verify patient demographics and insurance information.
• Maintain patient charts and arrange virtual rounds and meetings.
• Create downtime packages for Epic system updates.
• Ensure BCA bins are stocked for Epic downtime.
• Index documentation into EMR within the required timeframe.
• Support unit audits and data tracking for reporting and funding.
• Assist in improving patient safety and keep staff informed of patient needs.
• Support patient discharge planning and manage unit access controls.
• Coordinate with Environmental Services for room cleaning post-discharge.
• Facilitate inter-unit and inter-site patient transfers and screening for entrance eligibility.
• Use of overhead intercom for locating staff and communication.

Other Duties

• Train and orient new staff.
• Provide cross-coverage and handle emergency situations calmly.
• Participate in accreditation and other corporate initiatives.
• Perform other duties as assigned.

Requirements

• Medical terminology certificate required or to be completed within 3 months of hire.
• Graduate of Medical Office Administration or equivalent experience.
• Strong knowledge of medical terminology within 3 months of hire.
• Keyboarding skills: minimum 35 wpm, 80% accuracy.
• Experience with Clinical Information Systems, MS Word, and Medical Terminology.
• Excellent customer service, organizational, communication, and problem-solving skills.
• Ability to work under stress, prioritize tasks, and work well with diverse teams.
• Commitment to ongoing learning and adherence to SHN’s values and safety policies.

Asset

• One year hospital registration experience.
• Experience with Electronic Medical Records, EPIC, SAP.
• Second language proficiency.

Accommodation and Diversity

SHN values diversity and inclusiveness, offering equal opportunity employment and accessible practices. If accommodations are needed during recruitment, please inform us. Learn more about our opportunities on social media.