Senior Specialist - Supplier Management

RBC; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Supplier Management QA Analyst to join their dynamic team. This role is pivotal in ensuring quality assurance in third-party engagements, utilizing the Supplier Risk Management Application to provide insights and drive improvements. You will support the development of quality assurance frameworks, conduct reviews, and interact with various stakeholders to enhance compliance and service quality. This position offers a unique opportunity to make a significant impact within a collaborative and progressive environment, fostering both personal and professional growth while contributing to the overall success of the organization.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Competitive compensation

Stock options

World-class training program

Flexible work/life balance options

Opportunities to do challenging work

Qualifications

• Experience in Third Party Supplier management and IT Risk management in financial services.
• Strong organizational, project management, and time management capabilities.

Responsibilities

• Support the development of quality assurance control programs across multiple areas.
• Conduct quality assurance reviews for supplier monitoring activities.

Skills

Analytical Thinking

Communication

Interpersonal Relationship Management

Risk Management

Teamwork

Third Party Risk Management

Vendor Management

Education

Undergraduate degree

Job description

Job Summary

Join our dynamic team as a Supplier Management QA Analyst working in T&O’s Supplier Management Office (SMO). You will be enabling quality assurance on T&O’s third-party due diligence within RBC’s SRMA (Supplier Risk Management Application) system equipping the business and our partners with meaningful insights and actionable advice on their third-party engagements.

This role is essential in supporting the identification and mitigation of inaccuracy in our third-party engagements. As a result of work performed as part of this role, you will greatly contribute towards the implementation aimed at improving our data and by extension the critical aspects of our portfolio. Your expertise will be crucial in driving change and overall improvement across the T&O organization’s approach to their SRMAs. The position will offer opportunities to work across the T&O SMO, our businesses, and make a significant impact on our overall portfolio.

Job Description

WHAT WILL YOU DO?

• Support the development of the 1st Line of Defense (1LOD) quality assurance control program, coordinating across multiple subject matter areas.
• Support the development of the framework for quality assurance reporting across the 1LOD teams; develop reports for Sr. Mgmt. and committees on QA metrics, trends, root causes, and resolutions.
• Conduct Quality Assurance control reviews for supplier monitoring activities and other artifacts for conformance to RBC Enterprise Third Party Risk Management Policy and all applicable standards and procedures.
• Research and report on inconsistencies discovered in ongoing monitoring activities and track those inconsistencies through to resolution in partnership with the T&O SMO Risk Leads.
• Interact daily across businesses on the full range of supplier management matters related to compliance, multi-discipline service quality, and/or transformational change (processes and technologies).
• Provide risk awareness and training to colleagues in support of RBC Enterprise Third Party Risk Management Policy and all applicable standards and procedures.
• Escalate issues to management as required; work to resolve issues as needed.

WHAT DO YOU NEED TO SUCCEED? Must have:

• Undergraduate degree coupled with experience in Third Party Supplier management and IT Risk management practice in the financial services industry.
• Strong organizational, project management, and time management capabilities are essential. You must be deadline-driven and results-oriented, able to consistently meet high-quality standards while managing multiple tasks and deadlines.
• Demonstrated excellence in both written and oral communication is a must. You should be proficient in effectively and timely communicating with stakeholders, understanding their information and communication needs, and presenting information clearly and persuasively.
• Strong analytical and rational thinking, supported by solid writing skills are essential for documenting and communicating effectively. You should be able to grasp stakeholder expectations and align your communication accordingly.
• Industry Insight: An understanding of the financial services industry or technology sector, coupled with a familiarity with regulatory environments, will greatly enhance your ability to succeed in this role.

Nice-to-have:

• Risk and Control management knowledge and industry experience.
• Strategic thinker with excellent interpersonal skills to work across functions and businesses.
• Ability to partner with diverse stakeholders in complex scenarios with excellent liaison, communication, influence, and presentation skills.
• Demonstrated expertise in a broad range of Risk Management and Information Security, including strong knowledge and experience in SaaS, data management concepts, and governance practices.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.
• Flexible work/life balance options.
• Opportunities to do challenging work.

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Job Skills

Analytical Thinking, Communication, Interpersonal Relationship Management, Risk Management, Teamwork, Third Party Risk Management, Vendor Management

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-02-27

Application Deadline: 2025-04-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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