Customer Service Representative (CSR)

IFS Financial Services Inc.; Halifax; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading premium financing company in Canada is seeking a Customer Service Representative to provide exceptional service and support to clients. The role involves accurate data entry, processing contracts, and ensuring a high-quality service experience. The ideal candidate will have a degree in Business Administration and experience in the finance or insurance sector. This full-time position offers competitive benefits and requires strong interpersonal and multi-tasking skills.

Benefits

Competitive benefits and compensation

Qualifications

• Proven typing skills with a focus on accuracy.
• Experience in the Insurance or finance sector.

Responsibilities

• Inputting alpha-numeric information into the IFS system.
• Processing contracts in a timely manner.
• Executing superior front-line service transactions.

Skills

Customer Service

Multi-tasking

Attention to Detail

Interpersonal Skills

Education

Undergraduate degree in Business Administration

Job description

IFS Financial Services Inc. is one of the leading premium financing companies in Canada. Delivering exceptional growth, IFS offers some of the most flexible financing arrangements and repayment plans available in the industry today. IFS's value proposition is its exceptional service model that provides quick turnaround on financing quotes, personalized and successful management of payments on behalf of its broker customers, as well as accessible and knowledgeable support. Our success is the result of the quality of our employees who are committed to stellar customer service and team orientation.

IFS would like to invite qualified, enthusiastic, and committed individuals to apply for the following career opportunity:

Customer Service Representative (CSR)

Reporting to the Customer Service Manager, the CSR is responsible for inputting alpha-numeric information into the IFS system and processing contracts in a timely and efficient manner. This position will assist in executing superior front-line service transactions to current and prospective clients.

Attributes

• Proven ability to ensure an outstanding quality of service experience for all current and prospective customers.
• Efficient, focused, and capable of supporting IFS's business objectives, including growth and customer retention through exceptional service.
• Thrives in a front-line role with a strong aptitude for processing information accurately.

Education / Experience

• Undergraduate degree or diploma in Business Administration with relevant experience in the Insurance or finance sector; or an equivalent combination of education and experience.
• Proven typing skills with a focus on accuracy and attention to detail.
• Excellent customer service and transaction execution skills.
• Strong multi-tasking abilities and adaptability to changing requirements.
• Superior interpersonal skills.

Employment Equity, Diversity & Inclusion at IFS

IFS strives to achieve a workplace where opportunities are based on skills and abilities, recognizing the value of diversity. We encourage applications from all qualified candidates, including those who identify as racially visible, indigenous, women in underrepresented roles, persons with disabilities, and members of the 2SLGBTQI+ community. We support candidates and employees with access and accommodation needs. If selected for an interview and requiring accommodation, please inform us, and we will assist.

Position Details

This is a full-time, in-office position working from 12:00 noon to 8:00 p.m., Monday through Friday, to support customer service. IFS offers competitive benefits and compensation based on experience and qualifications.

Application Process

Closing date: June 2, 2025.

Method of applying: Submit your resume to [email protected], including your salary expectations. Only those considered for an interview will be contacted.

About IFS Financial Services Inc.

IFS Financial Services Inc. is a premier premium financing company in Canada, known for its growth and flexible financing options. Our success is driven by our commitment to stellar customer service, quick turnaround on quotes, and personalized payment management, supported by a dedicated team of knowledgeable employees.