h&m Sales Advisor

H&M; Red Deer; On-site; CAD 35,000 - 50,000; Full time

Job summary

Join a leading fashion retailer as a Sales Advisor in Red Deer, where you'll provide exceptional customer service and contribute to a vibrant store environment. Your passion for fashion and customer engagement will help drive sales and enhance the shopping experience. Enjoy a collaborative team atmosphere with opportunities for career growth and comprehensive benefits.

Benefits

Employee discount at H&M

Comprehensive benefits including health insurance

Opportunities for career growth

Qualifications

• Sales experience in a dynamic, collaborative environment.
• Experience in customer service in fashion, retail or related industries.

Responsibilities

• Provide excellent customer service and guide customers through the store.
• Promote and sell products while maintaining a clean sales floor.
• Support commercial actions to reach sales targets.

Skills

Communication

Customer Service

Fashion Awareness

Sales Skills

Job description

Job Description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

1. Customer Sales & Profit
2. Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
3. Engage and have conversations with customers to provide excellent service
4. Guide customers through our fashion trends, stories & products in all areas of the store
5. Effectively promote and sell our products to customers
6. Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
7. Represent yourself and the H&M brand positively during all customer interactions
8. Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers

Team & Development

• Share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with colleagues to learn, develop & support each other
• Participate in relevant onboarding, introduction processes & trainings for your role & future development

Retail Operations/ Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Maintain a clean and tidy sales floor and back of house (including stockrooms)
• Support garment presentation, execution and maintain attractive merchandise displays, trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Follow best practices for in-store OMNI Services & tech tools (Instore Care App, Click & Collect, Smart Store, etc.)
• Support opening and closing of the store
• Follow all H&S guidelines and legal requirements

Qualifications

Who You Are

• Passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• Communicative, creative, curious, motivated, flexible, decisive, action-oriented
• Enjoy working in a collaborative and dynamic environment
• Sales experience in a dynamic, collaborative environment
• Experience in customer service in fashion, retail or related industries

Why You'll Love Working at H&M

• We value diverse backgrounds and are committed to inclusion and diversity
• Access to Colleague Resource Groups for community and networking
• Inclusive culture where you can be yourself
• Opportunities for career growth within our global community
• Comprehensive benefits including health insurance, wellness programs, retirement plans, paid leave, and community days
• Employee discount at H&M, & Other Stories, and COS

Additional Information

Pay Status: Salary

*This posting highlights key responsibilities; additional duties may be assigned.

We provide accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com for assistance.

Inclusion & Diversity

We are committed to inclusive, diverse, and equitable workplaces. We consider all diversity dimensions in our recruitment process. Please do not include a cover letter to minimize bias.

Company Description

H&M offers the latest styles, designer collaborations, and wardrobe essentials, focusing on fashion & quality at the best price sustainably. Learn more about us.

Store Roles Assessment

We use automated decision-making for skill-based recruitment in some stores, ensuring a fair and objective assessment validated by oversight. Feedback and questions are welcome after the process. Contact [e-mail] for alternatives if needed.