Member Services Agent - South Carolina

Emerge Professional; South Carolina; Remote; USD 50,000 - 60,000; Full time

Job summary

Join a rapidly scaling organization dedicated to transforming the insurance marketplace. This dynamic role focuses on supporting existing customers with their Medicare needs, providing enrollment assistance and benefit solutions. As a brand ambassador, you'll have the opportunity to make a positive impact on the aging and disabled community while achieving personal and team sales goals. With a competitive salary and comprehensive benefits, this position offers a rewarding career path in a fast-paced environment that values performance and customer service excellence. Embrace the chance to grow your expertise in insurance products while enjoying the flexibility of working from home.

Benefits

Medical, Dental, and Vision Benefits

401(k) Retirement Plan with Matching

Paid Time Off

Flexible Spending Account Options

Pre-tax Transit Benefits

Short and Long-term Disability Coverage

Life Insurance

Work from Home

Qualifications

• Experience in sales retention and knowledge of Medicare products.
• Active insurance license in South Carolina is required.

Responsibilities

• Assist existing members with navigating new health insurance plans.
• Provide expertise in plan offerings and policies.
• Meet personal and team performance and sales goals.

Skills

Sales Retention

Medicare Products Knowledge

Customer Service

Communication Skills

Interpersonal Skills

Computer Proficiency

Education

Health Insurance License

Tools

Microsoft Office Suite

Job description

We are partnered with a rapidly scaling, publicly-funded organization whose mission is to help clients save time and money while shopping the insurance marketplace. They have built relationships with top carriers over the past 20 years to allow for a one-stop-shop experience at the lowest rates.

A successful candidate for this role will have experience in sales retention as well as knowledge of Medicare products. You will handle calls from existing customers to provide enrollment support, benefit solutions, and added services for Medicare. This position requires an active insurance license in South Carolina.

REWARDS

• A competitive base salary plus attractive bonus-earning potential – Member Service agents' average annual income is between $50,000 and $60,000
• Attractive career path and performance-based incentives
• Medical, dental, and vision health benefits
• Short and Long-term Disability coverage, Life insurance, Flexible Spending Account options, and pre-tax transit benefits
• 401(k) retirement savings plan with matching company contribution
• Paid Time Off
• Work from home!

REQUIREMENTS

• Health Insurance License required
• Excellent communication and interpersonal skills, with ability to demonstrate outstanding customer service
• Computer proficiency, including the Microsoft Office Suite
• Ability to communicate clearly and effectively, with both consumers and co-workers
• Ability to work in a fast-paced, exciting, and performance-driven environment
• Must be able to successfully complete all licensing requirements (with financial help) or have a pre-existing valid insurance license

RESPONSIBILITIES

• Work with existing members to assist with navigating new health insurance plans
• Provide expertise in plan offerings, policies, and procedures
• Learn insurance product offerings from several insurance carriers such as major medical, Medicare Advantage, Medicare Supplement, prescription drug plans, and other ancillary health products
• Be a brand ambassador by providing an excellent consumer experience and enjoy helping the aging and disabled community
• Meet set personal and team performance and sales goals
• Continue to increase your insurance expertise by completing training and insights