Manager, Customer Experience - West Island Area (Future Opportunities)

TD; Canada; On-site; CAD 59,000 - 84,000; Full time

Job summary

Join a leading global financial institution as a Manager Customer Experience in Dollard-des-Ormeaux, Quebec. You will lead a team to enhance customer interactions and ensure operational excellence, while fostering a positive work environment. This role offers opportunities for professional growth and a comprehensive rewards package.

Benefits

Health benefits

Retirement plans

Paid time off

Career development opportunities

Qualifications

• Over 3 years of relevant experience in customer service.
• Knowledge of banking processes and solutions.

Responsibilities

• Mentor a team to deliver exceptional customer interactions.
• Manage employee scheduling and ensure compliance.
• Support frontline staff in resolving complaints.

Skills

Diplomatic communication

Organizational skills

Time management

Leadership

Education

Undergraduate degree

Tools

MS Office

Job description

Work Location:

Dollard-des-Ormeaux, Quebec, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

59 500 $ / $59,500 - 84 000 $ / $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our policies allow colleagues to progress through the salary range over time, based on skills, experience, and organizational needs. Candidates are encouraged to discuss compensation details with recruiters.

Job Description:

Future Opportunities for the Montreal West area

Department Overview:

At TD Canada Trust, we build deep relationships with customers by providing a broad range of services and advice, ensuring a positive customer experience. Join us to think like a customer, act like an owner, innovate with purpose, and execute with speed and impact.

Position Summary:

Are you passionate about connecting with diverse people and creating lasting impressions? Do you excel in providing dynamic leadership for seamless customer experiences? Apply for the Manager Customer Experience role to bring your expertise in creating meaningful customer interactions.

Key Responsibilities:

• Mentor a team to deliver exceptional customer interactions and achieve operational and personal development goals.
• Manage employee scheduling and ensure compliance with policies and procedures.
• Collaborate with partners to meet customer needs effectively.
• Support frontline staff in resolving complaints and escalate issues as needed.
• Coach team members on advice-giving and conversation strategies.
• Monitor workflows, prioritize tasks, and resolve operational issues.
• Perform administrative duties within the branch.
• Maintain the branch environment according to guidelines.
• Provide ongoing performance feedback and manage team performance.
• Promote a positive, equitable environment and stay informed on industry trends.

Qualifications:

• Undergraduate degree or over 3 years of relevant experience.
• Knowledge of banking processes and solutions.
• Proficiency in MS Office and internet applications.
• Diplomatic communication skills.
• Strong organizational and time management skills.
• Leadership skills to work effectively in a fast-paced environment.

About Us:

TD is a leading global financial institution, committed to enriching lives through excellent customer service and innovation. We support our colleagues' growth through development programs and a supportive work environment.

Total Rewards:

Our package includes salary, variable compensation, health benefits, retirement plans, paid time off, discounts, and career development opportunities.

Additional Information:

We support diversity and accessibility, providing accommodations during the hiring process. We encourage bilingual and francophone candidates to apply, with language requirements assessed upon hiring.