Experienced National Property Claims Adjuster

Aviva; Calgary; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking Senior/Intermediate National Property Claims Adjusters to join their Customer Response - Property team. This hybrid role offers the best of both worlds, allowing you to work flexibly while focusing on claim settlement and delivering superior customer service. You will engage with property vendors, analyze claims, and ensure data accuracy while providing exemplary support to customers. If you have a strong background in property claims and are passionate about customer service, this is an exciting opportunity to advance your career in a supportive environment that values diversity and inclusion.

Benefits

Annual Bonus Eligibility

Retirement Savings Plan

Health Benefits

Competitive Vacation Package

Professional Development Support

Corporate Wellness Programs

Flexible Work Model

Volunteer Opportunities

Qualifications

• 2-8 years of property claims experience in a fast-paced environment.
• Strong customer service background with excellent communication skills.

Responsibilities

• Investigate and negotiate property claims while ensuring customer satisfaction.
• Support claims customer demand through a call-center environment.

Skills

Customer Service

Negotiation

Claims Investigation

Communication Skills

Organizational Skills

Bilingualism (English and French)

Education

Property Claims Experience (2-8 years)

Licenses for Claims Adjusting

Tools

Claims Management Software

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Are you interested in a career in insurance, or, are you already an insurance professional and would like to take your career to the next level?

We currently have some exciting roles for Senior/Intermediate National Property Claims Adjusters for our Customer Response - Property team.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

You will be responsible for claim settlement via telephone with a key focus on quality and customer service. The successful candidate will work with premiere property vendors to quantify the claim and apply cost saving guidelines in the quantification of loss and expense without compromising the delivery of superior customer service.

What you’ll do:

• Support our claims customer demand through a call-center environment.
• Investigate and negotiate property claims in accordance with Aviva's claim procedures and guidelines.
• Confirm coverage and compile FNOL information for incoming claims.
• Ensure data accuracy and the issuance of payments to vendors, insureds, and experts.
• Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordingly.
• Effectively advise and counsel customers on claim status, providing prompt and exemplary customer service while keeping related parties informed of the claims status.
• Ensure all correspondence is completed in a time-efficient/effective manner including the creation of Critical Path, Proof of Loss, and reservation of rights letters.
• Recognize questionable claims, subrogation, and risk opportunities.
• Review case law to determine liability.
• Meet Property team performance expectations that are set individually and contribute to team success.
• Adhere to and support policies surrounding attendance.

What you’ll bring:

• 2 - 8 years of property claims experience.
• Ability to work in a fast-paced environment to support customer demand.
• Strong customer service background.
• Excellent computer and organizational skills.
• Excellent oral and written communication skills.
• Bilingualism in English and French (is not a must but a big asset).
• Knowledge of Cantonese, Mandarin, Korean & Punjabi (not a requirement but a big asset).
• Licenses for claims adjusting in any provinces (not a requirement but a big asset).

Must be able to work rotating shifts during the hours of 7:00 AM to 8:00 PM Monday to Friday, and have flexibility to work some Saturdays only if needed.

What you’ll get:

• Individual salary determined by factors such as job-related knowledge, skills, and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• Support for your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.
• Hybrid flexible work model.

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.