Senior ITSM Specialist

CYNET SYSTEMS; Guelph; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in Guelph is seeking a Project Coordinator to support project managers in various activities, including project tracking, reporting, and issue resolution. The ideal candidate will have strong analytical and communication skills, experience in I&IT service management, and proficiency in MS Project and other tools. This role requires collaboration with technical and business stakeholders to ensure project success.

Qualifications

• 3 to 5 years in I&IT service management.
• Experience with incident and change management.

Responsibilities

• Support project managers in coordination and administration activities.
• Assist in creating project artefacts and reports.
• Ensure timely completion of tasks and milestones.

Skills

Communication

Analytical

Problem-solving

Negotiation

Interpersonal

Education

ITIL Certification

Tools

MS Project

Excel

Word

PowerPoint

Visio

Job description

• Support one plus Project Managers or Portfolio Leads in the management of activities on various projects.
• Perform day-to-day project coordination and administration activities such as tracking, reporting, and facilitating resolution of issues and risks, following up on action items, taking meeting minutes, updating project schedules using MS Project Online.
• Work collaboratively with other groups to ensure optimal integration as required.
• Assist in the creation of project artefacts, including scorecard updates, status reports, and provide input to management reports.
• Perform analysis using tools such as Excel.
• Assist project managers with day to day tasks.
• Complete work and achieve milestones within the assigned deadlines.
• Excellent verbal and written communication skills.
• Skills and experience creating and maintaining project management artefacts such as risk, issue & action logs, briefing notes, status reports, presentations, project communications, and meeting minutes.
• Professional interpersonal skills to collaborate with a wide variety of technical and business stakeholders.
• Exceptional facilitation, negotiation, and consultative skills.
• Excellent analytical, problem-solving, and decision-making skills.
• Skills and experience gathering data, performing analysis and building reports to support decision-making on project scope, schedule, cost data.
• Skills and experience reviewing and ensuring submitted documentation is complete and accurate.
• A team player with the ability to coordinate multiple tasks with competing priorities and strict deadlines.
• 3 to 5 years skills and experience in I&IT Service management.
• Experience with incident and change management.
• Skills and experience building and maintaining detailed schedules in MS Project, ensuring activities are tracked to completion.
• Skills and experience with meeting facilitation, meeting minute creation, action item tracking & follow-ups.
• Skills and experience working independently and with both the business and technology teams.
• High level of proficiency in MS Project, Word, Excel, PowerPoint, and Visio.
• Experience with Radio technology projects.

Must Have :

• Demonstrated experience in I&IT service management.
• Certified in ITIL methodology.
• Experience gathering data, performing analysis and building reports to support decision-making on project scope, schedule, cost data.
• Must have large technology projects - Public Safety.

Experience and Skill Set Requirements :

Service Management and Coordination Skills 45% :

• Demonstrated experience in I&IT service management.
• Demonstrated experience building and maintaining detailed schedules in MS Project, ensuring activities are tracked to completion.
• Experience with meeting facilitation, meeting minute creation, action item tracking & follow-ups.
• Experience working independently and with both the business and technology teams.
• High level of proficiency in MS Project, Word, Excel, PowerPoint, and Visio.
• Experience in ITIL methodology.

Communication and Relationship Management 30% :

• Excellent verbal and written communication skills.
• Demonstrated experience creating and maintaining project management artefacts such as risk, issue & action logs, briefing notes, status reports, presentations, project communications, and meeting minutes.
• Professional interpersonal skills to collaborate with a wide variety of technical and business stakeholders.
• Exceptional facilitation, negotiation and consultative skills.

Analytical and Problem-solving skills 25% :

• Excellent analytical, problem-solving, and decision-making skills.
• Experience gathering data, performing analysis and building reports to support decision-making on project scope, schedule, cost data.
• Experience reviewing and ensuring submitted documentation is complete and accurate.
• A team player with the ability to coordinate multiple tasks with competing priorities and strict deadlines.