shift supervisor - Store# 17181, COXWELL & PLAINS

Starbucks Corp.; Ontario; On-site; CAD 40,000 - 50,000; Full time

Job summary

Join a leading coffee company as a Shift Supervisor at Starbucks. In this role, you'll assist in managing store operations, lead a team to deliver exceptional customer service, and uphold company values. You'll ensure a positive environment and maintain high standards in service and product quality. Ideal candidates will possess strong leadership and communication skills, along with customer service experience in retail or restaurant settings.

Qualifications

• Experience in retail or restaurant settings required.
• Ability to lead and direct others.

Responsibilities

• Assist store manager in executing store operations.
• Deliver exceptional customer service and maintain store standards.
• Train new partners and provide performance feedback.

Skills

Customer service

Leadership

Communication

Interpersonal skills

Job description

Shift Supervisor - Store# 17181, Coxwell & Plains

Join us as a Shift Supervisor at Starbucks , Store# 17181, Coxwell & Plains. This role involves assisting the store manager in executing store operations during scheduled shifts, leading the team to deliver the Starbucks Experience through legendary customer service, quality beverages and products, and maintaining a clean, welcoming environment.

Key Responsibilities :

• Uphold Starbucks' culture, values, and mission with integrity and honesty.
• Maintain composure during busy or unusual events, setting a positive example for the team.
• Anticipate customer and store needs, providing feedback to management.
• Assist in training new partners and providing performance feedback.
• Create a positive team environment and provide coaching to ensure operational excellence.
• Deliver exceptional customer service, respond to customer needs, and develop positive relationships with team members.
• Execute store operations, including opening and closing duties, following all policies and safety procedures.
• Manage cash handling and security protocols, ensuring accuracy and safety.
• Maintain consistent attendance and punctuality.
• Ensure quality in beverages, food products, and adherence to health and safety standards.
• Recognize and reinforce team accomplishments and utilize operational tools effectively.

Experience and Skills :

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others, learn quickly, and communicate effectively.
• Strong interpersonal skills and team-oriented mindset.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from diverse backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Reasonable accommodations are available for applicants with disabilities; contact us at [emailprotected] .