Foot Passenger Ticket Agent

BC Ferries; British Columbia; On-site; CAD 35,000 - 48,000; Full time

Job summary

An established industry player is looking for a passionate Foot Passenger Ticket Agent to provide exceptional customer service while ensuring safety and efficiency at the terminal. This seasonal role involves handling passenger fares, assisting travelers, and maintaining ticket booth operations. Ideal candidates thrive in a fast-paced environment and are comfortable working outdoors in various weather conditions. Join a team that values diversity and is committed to connecting communities through reliable ferry services. If you're ready to make a positive impact, this opportunity is perfect for you!

Qualifications

• 1 year of customer service experience required.
• 1 year of experience in cash handling with complex POS systems.

Responsibilities

• Calculate and collect passenger fares and respond to inquiries.
• Ensure ticket booths are stocked and assist passengers as needed.

Skills

Customer Service

Cash Handling

Communication Skills

Ability to Work Independently

Ability to Work in All Weather Conditions

Tools

POS Systems

Job description

Job Description

FOOT PASSENGER TICKET AGENT

Tsawwassen

Seasonal

The opportunity

We are seeking applicants who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.

Reporting to the Terminal Manager, Foot Passenger Ticket Agents are responsible for:

Foot Passenger Ticket Agent duties:

• Calculating and collecting passenger fares; receiving cash or Corporate media; and processing employee passes.
• Responding to passenger inquiries; providing route and schedule information; directing passengers to appropriate berths and Terminal facilities; and arranging assistance for elderly or disabled travellers.
• Carrying out revenue procedures, preparing the float, cashing up, filling out the bank deposit, and inputting daily sales totals into the computer and filing copies.
• Ensuring that the ticket booths are stocked with boarding passes, charge card forms, and other revenue documents.

Vehicle Ticket Agent duties:

• Acquiring a float and ensuring that there is an adequate stock of schedules and media items in the booth.
• Operating a cash register; determining and calculating appropriate fares; accepting cash, credit cards, or Corporate media payments; directing passengers to correct lanes for their destinations; ensuring that traffic line-ups at the ticket booth are progressing in a timely fashion.
• Dispensing information to the public regarding ferry sailing times, other ferry routes and services, and tourist information, and communicating with Tower Controllers.
• Preparing pre-deposits of cash between sailings and final bank deposit at end of shift.
• Balancing cash and media sales, preparing the float for return at the end of each watch, compiling and checking revenue information, inputting the day's sales into a computer; and filing information.

What you bring to the team

You are a positive, customer focused individual who thrives in a fast paced customer focused environment. You work well independently and in a team environment and possess excellent communication skills. In addition, you are comfortable working outside in all weather conditions.

You have one (1) year of experience in customer service and one (1) year of experience in cash handling with a complex POS systems.

“This position will be guaranteed days on a monthly basis which will increase between June and September during our peak period. Guaranteed hours are in place until March 31, 2026, and are subject to meeting minimum availability requirements.”

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by May 31, 2025.

"We connect communities and customers to people and places important in their lives"

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.