Service Writer - Peterbilt

Brandt Group of Companies; Ayr; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Service Writer for their Ayr location. This role involves supporting the service manager by maintaining accurate reports and records essential for the Service Department's operations. Responsibilities include handling customer inquiries, managing work orders, and ensuring the service library is up to date. The ideal candidate will possess strong customer service skills and attention to detail, making this a vital position within the team. Join a dynamic environment where your contributions will directly impact service efficiency and customer satisfaction.

Qualifications

• Strong customer service skills with the ability to handle inquiries.
• Detail-oriented with experience in maintaining accurate records.

Responsibilities

• Assist the service manager with reports and records for the Service Department.
• Open and maintain work orders until closure and invoicing.
• Update customer profiles and manage service documentation.

Skills

Customer Service

Attention to Detail

Communication Skills

Education

High School Diploma

Tools

Microsoft Office

Job description

We are currently seeking a Service Writer for our Ayr Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

1. Fields internal and external customer inquiries to the Service Department.
2. Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
3. Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
4. Maintains Service Department filing and records.
5. Updates customer profiles using equipment, hours, or other information from the customer work orders.
6. Maintains accessories and supplies and prepares replacement orders.
7. May prepare Service Technician efficiency reports.
8. May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.