Repair Planner

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair Centres across Canada.

Primary Objectives of the Role:

• Manage appraisals, work authorizations, repair orders, supplements, and warranties while ensuring a high closing ratio for the company.
• Develop and implement follow-up programs on appraisals as necessary.
• Maintain consistent communication with adjusters, production teams, and customers regarding repair progress.
• Inspect completed repairs and meet with customers during vehicle pickup to ensure their satisfaction.
• Address and resolve any customer concerns or dissatisfaction.
• Stay informed and adhere to all company and departmental policies, procedures, and standards.
• Communicate and document repair statuses to both customers and insurance companies.
• Foster positive relationships with team members and management.
• Maintain a clean and organized workspace, adhering to health and safety guidelines.
• Perform other related duties as required.

Qualifications, Experience and other requirements:

• Diploma in automotive body repair from high school or college.
• Minimum of 1 – 3 years of hands-on experience in a similar position or senior estimating role.
• Comprehensive knowledge of collision repair operations, including estimating, production scheduling, and meeting deadlines.
• Well-versed in insurance repair procedures and guidelines.
• Proficient in Mitchell.
• Must hold a valid driver's license.
• Competent in computer applications, including MS Office, Outlook, and Estimating Software.

Personal Attributes:

• Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
• Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English with the ability to communicate and interact effectively with co-workers.
• Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions.
• Problem solving: Has a critical thinking approach to problem solve and is a forward thinker.
• Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work.
• Independent: Works well in a fast-paced environment, self-motivated, and works independently without close supervision.
• Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension.

On-the-Job Exposure to the following elements:

• Fumes
• Dirt
• Chemicals/Toxins
• Hazards
• Heat/Cold
• Noise

What we offer:

• Supplemental Pay: Bonus, Overtime Pay

Career Path: As CSN continues to grow, other career opportunities may become available.