Junior Service Advisor / BDC Coordinator

Cranbrook Toyota; Cranbrook; On-site; CAD 60,000 - 72,000; Full time

Job summary

Cranbrook Toyota is seeking a Service Appointment Coordinator to enhance customer experiences and manage appointment scheduling. The ideal candidate will have a strong background in customer service, team leadership, and effective communication. Join a top employer in a supportive and innovative workplace culture, with opportunities for career growth.

Benefits

Competitive salary & benefits

Career Growth and Development

Supportive workplace culture

Qualifications

• 2+ years experience in scheduling or logistics coordination.
• BC Class 5 driver's license with a clean abstract.
• Motivated to grow in a fast-paced environment.

Responsibilities

• Lead customer service excellence and mentor the team.
• Oversee appointment scheduling and ensure best practices.
• Manage customer requests and ensure effective communication.

Skills

Customer Service

Problem Solving

Communication

Team Leadership

Tools

Dealer Management Systems

Job description

Looking for a high-paying job in Cranbrook with a top employer? Join Cranbrook Toyota , part of Trotman Auto Group , recognized as one of the best places to work in Cranbrook !

Why Work With Us?

At Cranbrook Toyota, we’re not just selling and servicing cars – we’re delivering exceptional customer experiences . As a Service Appointment Coordinator , you'll be part of a dynamic team. Your skills and expertise keep customers satisfied and vehicles on the road!

What We Offer :

A rewarding career with a top automotive group in BC

Competitive salary & benefits

A supportive and innovative workplace culture

Career Growth and Development

Who We’re Looking For :

• Strong background in customer service , with the ability to handle customer inquiries, resolve issues, and ensure a positive customer experience.
• 2+ years experience in a fast-paced scheduling, reservations or logistics coordination in a managerial position
• Motivated to grow in a fast-paced environment
• BC Class 5 driver's license with a clean abstract.
• Confidence on the phone, positive attitude and desire to exceed customer expectations

Schedule : Full-Time; Mon-Fri

Compensation : $60,000-$72,000 / yr

What your day will look like :

Customer Service Excellence : Lead by example in delivering outstanding service with a positive attitude and professionalism. Support and mentor your team to ensure they provide the same level of excellence.

Appointment Scheduling : Oversee the use of Dealer Management Systems(PBS, Reynolds) to efficiently schedule future service appointments via outbound calls, texts, and emails. Ensure your team follows best practices in booking appointments.

Communication : Manage and supervise the handling of customer requests through phone, email, and text. Ensure accurate information collection and effective communication by your team.

Follow-Up : Ensure prompt addressing of service inquiries, conduct after-service follow-ups, share feedback with relevant parties, and document notes. Train your team to maintain high standards in follow-up procedures.

Team Management : Provide leadership and support to your team and the service department in all aspects of business development. Foster a collaborative and productive work environment.

Apply Now and take the next step in your career! Join one of Canada’s Best Managed Companies.

Trotman Auto Group is an equal-opportunity employer. Only selected candidates will be contacted.

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