StepSmith Immigration Services Private Limited Hiring For Hiring For technical support and Netw[...]

StepSmith Immigration Services Private Limited; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at an innovative immigration services firm, where you'll take ownership of customer issues and ensure their resolution. This role involves researching and troubleshooting to provide effective solutions and maintaining accurate documentation. If you're passionate about customer service and thrive in a fast-paced environment, this opportunity is perfect for you!

Responsibilities

• Take ownership of customer issues and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Prepare accurate and timely reports.

Job description

Responsibilities:

1. Take ownership of customer issues reported and see problems through to resolution.
2. Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
3. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
4. Provide prompt and accurate feedback to customers.
5. Ensure proper recording and closure of all issues.
6. Prepare accurate and timely reports.
7. Document knowledge in the form of knowledge base tech notes and articles.
8. Follow the SLA for issues with respect to the severity.