Drivers - On Demand Service Greater Niagara Region

Voyago is seeking responsible and compassionate individuals to join our team of on-demand drivers in the Greater Niagara Region! Including St Catharine's, Welland, and Fort Erie.

Your Role

As an On-Demand Service driver, you will take pride in playing a key role in ensuring the independence and mobility of our city’s most vulnerable passengers. Your efforts will directly contribute to their ability to access essential services, appointments, and daily activities safely and comfortably. You will provide safe, reliable transportation, while delivering excellent customer service and assisting passengers with care and respect. You will perform basic vehicle inspections at the start of each shift to ensure the vehicle is in good working order, including checking tire pressure, brakes, lights, and other essential systems. The rate of pay for this position is $19.00 per hour.

The Perks:

• Make a Difference: You’ll have the rewarding opportunity to help individuals with all needs maintain their independence and access essential services.
• Job Stability: You are essential workers, ensuring that transportation needs are met for vulnerable populations, providing long-term job security.
• Training and Development: Voyago offers the opportunity to gain valuable skills through ongoing training, including customer service, vehicle safety, and emergency response.
• Competitive Pay and Benefits: Receive competitive wages, along with comprehensive benefits packages for full-time employees, including health insurance, retirement plans, and paid time off.
• Build Relationships: Form meaningful connections with regular passengers, creating a positive impact on their daily lives.
• Experience a dynamic work environment: Working with the public and the people in your community, meeting new passengers—each with their own unique, heartwarming stories to share. No two days are the same, and you'll build connections that make your work truly rewarding.

Key Responsibilities

• Offering door-to-door customer service.
• Assisting passengers in boarding vehicles and maneuvering wheelchairs or other accessible devices.
• Attaching securement belts and lifting portable assistive devices as needed.
• Ensuring the proper restraint and security of passengers, devices, and mobility aids if applicable.
• Providing passengers with accurate information on fares, schedules, and stops.
• Maintaining a safe and comfortable environment throughout the journey.
• Communicating effectively and professionally with passengers and team members.
• Adhering to all company policies, procedures, and safety standards.
• Providing WOW! customer service to all passengers at all times.
• Being comfortable with a fast-paced, physically demanding job (pushing wheelchairs with a maximum of 250lbs, twisting, pulling, and getting low to the ground to secure the wheelchairs).

Your Profile

• A safe driver with a clean driving record.
• Ability to obtain a clean criminal record search with vulnerable sector screening.
• A professional driver with a minimum full G class driver's license.
• Able to work with individuals who may have special needs in a compassionate and patient manner.
• Physically capable of lifting and maneuvering assistive devices if required.
• Excellent communication skills both written and oral.
• Prior experience in a similar role is preferred.
• Comfortable working around any type of service animal.
• Sound knowledge of the Greater Niagara region and surrounding area.
• Various shifts available: Monday to Saturday: morning/afternoon/evenings, as well as 'Open Report' drivers who will be scheduled for onsite shifts, to pick up and cover multiple driving shifts as needed.

Your Location

By joining the Voyago Transdev Transit team you’ll find:

• Competitive hourly pay.
• On-the-job training and job shadowing.
• Free license upgrade if applicable.
• Opportunities for growth.
• Full-time comprehensive benefit package available for full-time drivers, working 30+ hours or more per week.

The Perks

• Support for the development, work-life balance, and well-being of our employees.
• A supportive corporate culture that encourages diversity and enables our people to flourish.
• Opportunities to have a positive social impact by deploying sustainable mobility solutions.
• Opportunities to build your own experience within a local, global Group.

• Comprehensive benefits packages for full-time employees with an Employee and Family Assistance Program, a great company perks program, and an Employee Referral Bonus for all staff.
• An Award-Winning company.
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider.
• Focus on innovation and sustainable environmental initiatives.

Voyago is committed to providing accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants; however, only those under consideration will be contacted.