Event Shift Lead

Havens Alliance Group - Executive & Technology Talent Solutions; Halifax; On-site; CAD 30,000 - 50,000; Part time

Job summary

An established industry player in event management is seeking a dynamic Event Shift Lead to oversee the Guest Experience team at two premier venues. This part-time role is pivotal during events, ensuring excellent service delivery and team coordination. Ideal candidates will have supervisory experience in customer service, a knack for leadership, and the ability to thrive in a fast-paced environment. If you are passionate about creating memorable experiences and enjoy working in a vibrant atmosphere, this opportunity is perfect for you. Join a team that values diversity and community engagement while enjoying various perks and benefits.

Benefits

Uniforms and PPE available

Employee and Family Assistance Program

13 paid holidays

Discounted transit bus pass

Discounted gym membership

Qualifications

• Minimum one year of supervisory experience in customer service and/or hospitality.
• Basic technology skills including iPhone and Android apps and Microsoft programs.

Responsibilities

• Provide floor supervision of the team during events.
• Manage people movement and support wayfinding.
• Complete incident reports and end of shift reports.

Skills

Supervisory Experience

Customer Service

Event Management

Communication Skills

Problem Solving

Education

Grade 12

Tools

Microsoft Programs

iPhone Apps

Android Apps

Job description

THE ORGANIZATION:

At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or hosting an elite group of athletes for an international competition, we are a catalyst for new opportunities and connections between Nova Scotia and the world.

Designed to meet the needs of multiple events, Nova Scotia's Halifax Convention Centre offers over 120,000 square feet of flexible event space in the heart of downtown. The Halifax Convention Centre is part of the Nova Centre, a million-square-foot, mixed-use development that includes a hotel, office towers, and retail space. It is the largest integrated development project in the province's history.

The Scotiabank Centre, managed by Events East Group, is the largest multipurpose facility in Atlantic Canada, serving as the region's premier venue for major entertainment and sporting events and the nucleus of major event activity in Nova Scotia. Having hosted the world's top performers, homegrown talent, best in class athletes and many performers in between, Scotiabank Centre has been a source for community vibrancy and pride for over 45 years. With a seating capacity of more than 10,000 and the versatility to accommodate a range of events, Scotiabank Centre hosts close to 500,000 attendees each year and is home to the Halifax Mooseheads, Halifax Thunderbirds Lacrosse and the Royal Nova Scotia International Tattoo.

THE POSITION:

The Halifax Convention Centre and Scotiabank Centre managed by Events East Group is now inviting applications for the position of Event Shift Lead with our Guest Experience team.

Reporting to the Guest Experience Manager, the Event Shift Lead (ESL) is scheduled during events and is responsible for on-site oversight of the Guest Experience Team members (Event Attendants, Guest Experience Associates, Premium Seating Associates) at Scotiabank Centre and Halifax Convention Centre. The Shift Lead is responsible for consistent delivery of products and services while on shift, during events.

The role of Event Shift Lead is part-time, and scheduling is event-based. During times of lower event activity, ESLs will have the opportunity to be scheduled as Event Attendants, Guest Experience Associates, and Premium Seating Associates at the prevailing rates for those roles.

THE DUTIES AND RESPONSIBILITIES:

Operations:

• Provide floor supervision of the team when scheduled for a shift in this role.
• Support the day-to-day execution of events to manage people movement and support wayfinding.
• Delegate, manage and assign breaks to team members, ensuring adequate coverage; redeploy associates as required to ensure efficient use of resources and covering positions as needed.
• Provide clarification to team members as required to ensure performance is aligned with event needs and organizational standards and expectations.
• Act as team liaison and engage with other operational departments and the Event Manager as needed, while on shift, including the escalation of event-related issues and concerns.
• Work in collaboration with the Building Services Manager, while on shift, to ensure areas remain clean, tidy and free of obstacles.
• Address the needs of diverse staff guests in sensitive and confidential situations.
• Engage professionally with guests, dignitaries and VIPs in challenging social interactions.
• Retain and use event information to assist guests.

Administration:

• Complete incident reports as necessary.
• Complete end of shift reports and submit them to management.
• Retain relevant knowledge of current and upcoming events at both of our venues.

Leadership:

• Fulfill duties in the event of emergency responses when necessary; be knowledgeable of Events East's Emergency Procedures at both venues.
• Update management on shift/floor issues, the status of team members, and performance concerns, escalating serious issues immediately, as required.
• Lead by example to promote departmental and organizational values and standards within the team.
• Demonstrate and promote respect in the workplace on each shift.
• Act as a role model for all employees by following Events East policies, procedures and values.

Training & Development:

• Assist in the training and onboarding of new staff.
• Provide in-the-moment performance coaching and feedback to team members, ensuring that feedback provided to the associate is recorded and given to the Manager.

Health & Safety:

• Report all safety hazards to the direct supervisor as soon as is reasonably possible. Take action to correct the safety hazard if possible and reasonable.
• Report all incidents and near misses to the direct supervisor as soon as is reasonably possible. Participate fully in the incident and near miss investigation procedure.
• Create, promote, and follow all departmental standards and guidelines, job procedures, and equipment operation protocols to continuously ensure the safety of oneself, team members, and clients.
• Wear, use, and ensure the appropriate use of Personal Protective Equipment (PPE) as required, report any issues or violations within the team or onsite to the direct supervisor.
• Report any damaged PPE to the direct supervisor, promptly.

THE PERKS AND BENEFITS:

• Uniforms and PPE available
• Employee and Family Assistance Program (EFAP) available through Telus Health
  • Discounts
  • Free counselling services
  • Resources available for personal life needs
• 13 paid holidays or Time in Lieu for working on the holiday
• Discounted transit bus pass through SmartTrip (if pre requirements are met)
• Discounted gym membership at Goodlife Fitness

THE PROFESSIONAL REQUIREMENTS:

Education and Experience:

• Minimum one year of supervisory experience in customer service and/or hospitality.
• Grade 12 preferred.
• Basic technology skills including iPhone and Android apps and Microsoft programs.

Physical Demands:

• Long periods standing; required to move throughout the venue; ability to repeatedly climb stairs.
• May be required to work long shifts 10 - 12 hours, including variable shifts of evenings, weekends, and holidays.
• Other physical demands as required.
• Fast paced, busy environment with variable conditions including noise, heights, and dark/dim lighting.

Events East is committed to a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve. We encourage applications from qualified African Nova Scotians, racially visible persons, women in non-traditional positions, persons with disabilities, Indigenous persons, and persons from the 2SLGBTQIA+ community. We encourage applicants to self-identify.

During the recruitment process, applicants have the right to request an accommodation. Any applicant invited to participate in testing or an interview and who requires an accommodation should discuss their needs, in confidence, with the Recruiter when selected.

TO APPLY: Apply via Career Beacon.

APPLICATION DEADLINE: Applications will be reviewed as they are received until the position is filled.

We thank all applicants for their interest, however only those selected for an interview will be contacted.

For further information, please visit our website atwww.eventseast.com