Development Officer (Mid-level Giving)

Cystic Fibrosis Canada / Fibrose kystique Canada; Ontario; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

Cystic Fibrosis Canada is seeking a Development Officer (Mid-level Giving) to enhance donor engagement and support Canadians with cystic fibrosis. This role involves managing relationships with mid-level donors, executing strategies for donor retention, and contributing to the overall mission of improving lives within the CF community.

Benefits

RRSP and Benefits programs

Collaborative and dynamic work environment

Remote and hybrid work model offered

Qualifications

• 3-5 years of relationship building experience in a fundraising environment.
• Fluency in English (written and oral) required.
• Demonstrated experience with CRM and project management tools.

Responsibilities

• Manage a full portfolio of mid-level donors from engagement to stewardship.
• Develop recommendations to enhance engagement strategies.
• Execute donor journey strategy and track performance.

Skills

Communication

Strategic thinking

Time management

Relationship building

Problem-solving

Education

Post secondary degree

Tools

CRM (e.g. Raiser’s Edge)

Microsoft Office

Project management tools (e.g. Asana)

Job description

We welcome applications from candidates located anywhere in Canada.

Cystic Fibrosis Canada is looking for our next Development Officer (Mid-level Giving) to help Canadians with cystic fibrosis (CF) live W / O Limits .

Imagine life, health and hope without limits . You can help us lengthen life-spans and improve lives. Ensure CF care and support is available. Increase access to critical medicines. Help everyone in Canada’s CF community live fully, beyond the limits of cystic fibrosis.

Are you ready to help Canadians live without limits ? Apply today and change lives tomorrow.

WHO ARE WE?

Cystic Fibrosis Canada has dramatically changed the cystic fibrosis story, advancing research and care that has more than doubled life expectancy. Since being founded by parents in 1960, Cystic Fibrosis Canada has grown into a leading organization with a central role engaging people living with cystic fibrosis, parents and caregivers, volunteers, researchers and healthcare professionals, government and donors, all working together to change lives through treatments, research, information and support. Despite remarkable progress, the fight is not yet done; there are still Canadians left behind. The organization’s goal is to keep pushing until all people with cystic fibrosis can experience a full, healthy life, without limits.

THE ROLE AND IMPACT :

The Development Officer (Mid-level Giving) is an experienced relationship manager, responsible for oversight of the growth and impact of Cystic Fibrosis Canada’s Mid-Level Donor Program through engagement, cultivation, solicitation and stewardship of individuals and family foundations donating between $1,000 and $9,999 per year (subject to change).

The Development Officer (Mid-level Giving) will manage a full portfolio of mid-level donors including individuals and family foundations, from engagement and cultivation to solicitation and stewardship

The Development Officer (Mid-Level Giving) will work with other members of the Development team to execute a comprehensive donor journey to enhance the donor experience and communicate the donors impact in CF Canada’s mission and vision.

Reporting to the Director, Philanthropy and Corporate Partnerships, the Development Officer will engage midlevel donors across a variety of channels, tailoring communications for midlevel donors, with the objective of increasing revenue, retention, and the lifetime support from the portfolio.

RESPONSIBILITIES AND OPPORTUNITIES FOR GROWTH :

Work with the Philanthropy team and the Annual Giving team to create, track, and improve strategies, processes, and reporting for engagement of mid-level donors in Canada gifting between $1,000 and $9,999 annually

• Oversee a full portfolio of mid-level donors including individuals and family foundations, from engagement and cultivation to solicitation and stewardship
• Strategically prospect new mid-level donors
• Execute the donor journey strategy for mid-level donors
• Contribute to performance tracking and reporting discussion to create, track, and improve processes to increase retention and revenue from mid-level donors
• Responsible for relationship management of the mid level giving portfolio under the leadership of the Director, including cultivation, responding to donor inquiries, attending meetings and events.
• Develop recommendations to enhance the engagement strategies of a portfolio of mid-level individual donors, utilizing a moves management strategy to upgrade them to higher giving and engagement levels
• Coordinate communications strategy and content creation with Annual Giving and Marketing and Communications for aligned yet personalized direct mail, telemarketing, digital campaigns with a focus on acquiring, renewing, and upgrading mid-level donors
• Strategically prospect new mid-level donors to expend portfolio and increase revenue. Regularly engage donors in the portfolio through email and phone calls
• Plan and execute donor appreciation events, both online and in person.
• Improve and create a donor journey strategy for mid-level donors
• Regularly engage donors in the portfolio through email and phone call
• Track donor journey using CRM Raiser’s Edge NXT, always keeping donor records up to date
• Monitor and evaluate performance of midlevel strategies and contribute to reporting and planning discussion with the Development Team
• Track donor journey using CRM (Raiser’s Edge NXT) and maintain accurate donor information including address requests, inquiries, and complaints.

WHAT YOU BRING :

Required Qualifications :

• Post secondary degree (or equivalent) with 3-5 years of relationship building experience in a fundraising environment
• Strong communication skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
• Strategic thinker, attention to detail and strong program management skills
• Demonstrates CF Canada values of Connected, Bold, Inclusive, and Impactful
• Demonstrates knowledge of fundraising best practices and CRA regulations
• Develops and maintains networks with internal and external stakeholders,
• Ability to resolve complex and critical situations, including but not limited to handling donor concerns and complaints.
• Proven track record for meeting and exceeding revenue targets and other KPIs.
• Excellent time management and organizational skills.
• Responsible, proactive, driven, and able to work independently.
• Demonstrated experience with Microsoft Office programs, CRM (e.g. Raisers Edge), project management tools (e.g. Asana)
• Fluency in English (written and oral)

Desired :

• French language (written and oral)
• Knowledge of fundraising direct mail and email campaigns
• Experience working with budgets and forecasting
• Working towards or holds a CFRE designation considered an asset

WHAT WE OFFER :

• Collaborative, dynamic, and passionate work environment, with colleagues who are driven and motivated for this community.
• RRSP and Benefits programs
• A company culture rooted in empathy, accountability, collaboration, and innovation.
• Remote and hybrid work model offered (depends on location)

Please submit your resume and cover letter directly through

Cystic Fibrosis Canada thanks all applicants in advance. Only those candidates selected for an interview will be contacted.

Cystic Fibrosis Canada is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to culture, ethnicity, race, color, religion, beliefs, gender, gender identify or expression, sexual orientation, nation of origin, genetics, disability, age, or veteran status.

We will be happy to work with applicants requesting accommodation at all stages of the hiring process.

For additional information on our values (Connected, Inclusive, Impactful and Bold), Cystic Fibrosis Canada and the courageous fight being waged against this disease, please visit www.cysticfibrosis.ca