Senior Air Export Agent

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.
• Use Workboard on a daily basis.
• Ensure timely delivery of freight to customers for Import shipments.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendor billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintaining strong relationships with vendors (airlines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers' standard operating procedures are followed and updated in the SOP.
• Meet KPI standards, as per the company’s procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• Meet company standards of 52 hours training per year per employee.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Additional Duties & Tasks

• Support the onboarding of new colleagues with knowledge-based training & guiding.
• Support the local departments with advice on more complex procedures.
• Support the Department Manager with the creation of work instructions if needed.
• Support as a department-wide expertise on special requests.

Qualifications

• Global logistics industry knowledge.
• 5 plus years of experience.
• Good computer skills (e.g., MS Excel, MS Word).
• Pro-active, strong organizational skills.
• IATA/FIATA/DG Certification (preferred).
• Fluent in English.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time.
• Health Plan: Medical, Prescription Drug, Dental and Vision.
• Life Insurance.
• RRSP Retirement Savings Plan.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.

Annual compensation is from CAD 46,000 to 50,000.