Video Monitoring Operator

Commissionaires Victoria, the Islands & Yukon; Victoria; On-site; Full time

Job summary

Join a leading not-for-profit security company as a Video Monitoring Operator in Victoria. You'll be the first line of defense, responding to alarms and ensuring safety for various clients. This role offers flexible shifts, opportunities for advancement, and a supportive team environment. With competitive pay and comprehensive benefits, this is a chance to grow in a meaningful career while making a difference in the community.

Benefits

Free and paid training programs

Opportunities for advancement

Extended health, dental, and vision coverage

Free uniform and dry-cleaning reimbursement

Safety boot reimbursement

RRSP contributions

Referral bonuses

Qualifications

• Available to work flexible shifts including evenings and weekends.
• Must pass a criminal background check and obtain a BC Guard License.

Responsibilities

• Respond to intrusion alarms using Video Management Software.
• Deliver audio warnings to intruders and keep records of alarm events.
• Dispatch calls to emergency contacts as specified by clients.

Skills

Customer Service

Conflict Resolution

Critical Thinking

Self-Motivation

Time Management

Fluent in English

Education

High School Diploma

Tools

Microsoft Windows

Microsoft Office

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Join Commissionaires!

Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.

Be part of a great team where your contribution is recognized. We offer opportunities to service a range of different customers. If interested in advancement, there is plenty of opportunity. We are a dedicated equal opportunity employer with both structured and flexible shifts available across Vancouver Island and into the Yukon to suit every lifestyle – student, parent, night owl, you name it!

As one of Canada's leading security organizations, our security professionals keep airports, schools, government facilities, and other commercial enterprises safe. We also work with police departments and municipalities to help in keeping Canadians safe.

Make a difference!

Role:

Video Monitoring Operator

Location:

Security Operations Centre - Divisional Office - Victoria-HQ - 928 Cloverdale - Victoria

Shifts:

• Friday 16:00 - 00:00
• Saturday 16:00 - 00:00
• Tuesday 00:00 - 08:00
• Wednesday 00:00 - 08:00

Reports to:

Live Video Monitoring Team Leader, Client Service Manager

Wage:

$23.25 per hour. Advancement to $25.25 once experience threshold met. Plus RSP

As a Video Monitoring Operator, you'll:

• Be the first line of defense, responding to intrusion alarms promptly using our Video Management Software (VMS) and established procedures
• Deliver audio warnings to intruders; preventing crime before it takes place
• Keep records of alarm events and actions taken in our monitoring software, ensuring clarity and accuracy
• Dispatch calls accurately and promptly to emergency contacts as specified by our clients
• Verify customer hardware functionality using VMS and report issues to management
• Perform other related duties as needed, offering variety and growth opportunities

Required Qualifications:

• Available to work flexible shifts (evening, overnight, weekends, holidays)
• Available to work on a rotating schedule
• High School Diploma or equivalent
• Fluent in English, written and spoken; multilingual skills are an asset
• Excellent written communication and professional phone manner
• Strong customer service skills, with conflict resolution abilities
• Experience in security industry is an asset
• Critical thinking, self-motivation, and time management skills
• Ability to work independently and in a team
• Strong computer skills; ability to learn new software quickly
• Experience with Microsoft Windows, Office, Outlook, Excel, Word is an asset
• Punctuality
• Willing to complete Basic Security Training (BST)
• Pass a criminal background check and obtain a BC Guard License
• Legally entitled to work in Canada
• Ability to obtain a Federal Security Clearance
• Seeking a long-term opportunity with potential for advancement

Benefits and Perks:

• Free and paid training programs
• Opportunities for advancement
• Partnership rates with BMO, Bell, and Hero Travel
• Recognition and reward programs
• Extended health, dental, and vision coverage
• Free uniform and dry-cleaning reimbursement
• Safety boot reimbursement and PPE provided
• RRSP contributions
• Referral bonuses
• And more!