Rentals Manager

Fraserway RV; Bedford; On-site; CAD 50,000 - 70,000; Full time

Job summary

Fraserway RV, Canada's largest RV dealer, is seeking a Rentals Manager for their Bedford location. This full-time position involves overseeing rentals operations, ensuring excellent customer service, and managing a team. Ideal candidates will have a background in hospitality management and strong leadership skills.

Benefits

Opportunities for career growth and development

Competitive Healthcare Benefits Package

Employer matching RRSP program

Corporate discounts on computers, flights, hotels, etc.

Employee / Family Bursary Program

Discounts on RV purchases, rentals, and parts

Qualifications

• 2 years of experience in hospitality operations and business management.
• 2 years of supervisory and management experience.
• Language skills in addition to English - Dutch and/or German speaking.

Responsibilities

• Manage day-to-day operations of the Rentals Department.
• Address and resolve customer complaints.
• Provide written and verbal reports to the General Manager.

Skills

Leadership

Customer Service

Problem-solving

Time Management

Communication

Education

Post-secondary diploma or degree in hospitality management, business, or a related field

Job description

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

We are looking for a highly motivated, enthusiastic team player to join our Bedford, Bedford Location, as Rentals Manager . This is a Full-Time, Regular position .

WHY JOIN OUR TEAM?

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are Humble (emphasize team over self), Hungry (thinking about the next opportunity for success), and Smart (good judgment and intuition about group dynamics and the actions of their words). In return, we offer :

• Opportunities for career growth and development
• Competitive Healthcare Benefits Package
• Employer matching RRSP program
• Corporate discounts on computers, flights, hotels, etc.
• Employee / Family Bursary Program
• Friendly and supportive work environment and an ambitious team
• Discounts on RV purchases, rentals, and parts
• Company events focused on social action and getting together as a team

SUMMARY :

The Rentals Manager (RM) is primarily responsible for managing the day-to-day operations, providing direction to all aspects of the Rentals Department to ensure targets are met while maintaining excellent customer service standards. The RM is responsible for the Housekeeping and the PDIs teams’ activities which are integral to our rentals business. The RM is responsible for compiling regular reports for the General Manager to proactively identify and address operational performance. The RM is the first point of contact to ensure our customers have an enjoyable and smooth holiday experience and promptly addressing any concerns that may arise. The RM reports to the dealership General Manager with a dotted line to the Vice President, Rentals.

FUNCTIONAL RESPONSIBILITIES :

Playing an active role as part of the management team at the location, the RM sets a tone consistent with company values, operating with the highest standards of business ethics and a commitment to fair treatment and respect for company staff. Are an advocate and promote a culture of success, discipline, and creativity.

JOB DUTIES :

• Manage local rental fleet and rental supplies.
• Develop, implement, and maintain processes to raise customer service levels
• Address and resolve customer complaints,
• Perform and oversee rental introductions the various tasks within the Rentals Department, front-office activities, preparation of rental units, housekeeping, general upkeep of the rental fleet (maintenance, repairs, and service), Customer Service etc.
• Manage and oversee the Housekeeping Team and activities to accepted standards
• Manage and oversee the Pre-Delivery Inspections (PDIs) Team and activities ensuring prompt resolution of repairs and service.
• Provide written and verbal reports to the General Manager on activities on an ongoing basis and as requested from time to time.
• Provide written and verbal reports to the General Manager on activities on an ongoing basis and as requested from time to time including developing and producing status and performance reports, taking accountability for any follow-up and improvements.
• Plan, assign and direct rentals employees.
• Schedule / delegate client transfers and shuttle bus drivers.
• Address and respond to any concerns or issues in the Rentals department.
• Aid in the preparation of budgets and the monitoring of expenses and financial targets for the Rentals Department.
• Aid in inspecting department areas and services to ensure compliance with health and safety and other statutory requirements.
• Supervise and provide advice, support, guidance, and direction to staff; monitor the performance of staff on an ongoing basis; aid in conducting annual performance reviews; and initiate disciplinary action as required.
• Contribute to the development of the Adventurer Group vision and strategy to guide the Rentals Department.

REQUIREMENTS :

• Post-secondary diploma or degree in hospitality management, business, or a related field.
• 2 years of experience in hospitality operations and business management experience.
• 2 years of supervisory and management experience.
• Strong leadership skills : Ability to motivate, coach, mentor, and influence all levels.
• Excellent verbal and written communication skills.
• Language Skills in addition to English - Dutch / and or German speaking. French is an added asset..
• Financial planning and budgeting experience.
• Previous experience in the hospitality industry is an added asset
• Strong time management, organization and prioritization skills.
• Strong customer service skills, including conflict resolution skills, tact and diplomacy.

INTERPERSONAL SKILLS REQUIREMENT :

• Ability to motivate, coach and mentor
• Leadership capability
• Ability to influence all levels
• Team player
• Organizational and priority-setting skills
• Problem-solving and analytical skills
• Ability to multi-task
• Service oriented

WORK CONDITIONS :

• Interacts with employees, management, and the public at large
• Overtime may be required at peak times
• Working evenings and weekends during busy season

Fraserway RV is Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer’s vacation dreams are realized.

If you know this is the position for you, we would like to hear from you. Please submit your application with a copy of your resume and cover letter to be considered.