Customer Experience Representative

Why you will love Upper Canada Forest Products:

We are North America's premier distributor of globally sourced specialty forest products. Our products are sustainably sourced, and we are building a workforce for the future.

We stand proudly for our people and support their success through career advancement and development. From innovation, diversity, equity & inclusion, we strive to do what’s best for our people, customers, and communities.

The impact you will have:

As a Customer Experience Representative for Upper Canada Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience.

The Customer Experience Representative’s responsibilities include supporting sales, promoting customer satisfaction, and establishing and growing a base of accounts that do not require direct visits from a Sales Representative. The Customer Experience Representative is expected to be independently knowledgeable about a broad range of our products and capable of selling the benefits to our customers.

What you will do:

• Deliver exceptional and quality customer service to existing customers and clients.
• Handle inbound sales inquiries and customer inquiries.
• Process and enter sales orders.
• Resolve order-related issues (delays, credits, and returns).
• Collaborate with cross-functional teams (logistics, warehouse, and purchasing) to ensure overall operational success.
• Actively sell and grow an existing account base.
• Become a brand ambassador with a comprehensive knowledge of our products and specifications.
• Provide overall sales support to the outside sales team.

What you bring to the table:

• Driven, positive, and energetic individual.
• Ability to resolve problems and conflicts as they occur.
• Proven experience in sales and/or the building products industry.
• Passion for relationship building.
• Ability to work in a fast-paced, team-driven environment.
• Hardworking and entrepreneurial.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role. At Upper Canada Forest Products, we welcome all workplace experiences and backgrounds. Whether you are new to Lumber Products, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why people love working here:

• Comprehensive benefits.
• Work-life balance and no weekend work.
• Meaningful work and opportunities for career growth.
• One paid volunteer day per year to give back to a cause of your choice.
• Opportunity to build and grow a career in the wood distribution industry.
• 401K plan to help save for your future!
• Employee Recognition Program.
• Tuition assistance.
• And so much more!

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Upper Canada Forest Products are considered without regard to any protected category including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to dnikita@ucsforestgroup.com. We are committed to working with you to best meet your needs.