RQ00318 - Senior UX Researcher

Amyantek; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in Toronto is seeking a Senior UX Researcher for a 6-month contract. The role involves analyzing workflows, conducting user research, and optimizing design processes. Ideal candidates will have extensive experience in UX methodologies and strong collaboration skills. This mid-senior level position offers the chance to work closely with CX and UX teams to enhance user experiences.

Qualifications

• 4+ years’ experience analyzing and documenting design ops processes.
• 6+ years' hands-on experience with UX and CX research methodologies.

Responsibilities

• Collect data, analyze existing workflows, and identify opportunities.
• Document efficient, repeatable research and design processes.

Skills

User experience (UX)

Customer Experience (CX)

Problem-solving

Collaboration

Decision-Making

Education

Professional accreditation in User Experience (UX)

Tools

Adobe Photoshop

Adobe Illustrator

Mural

Miro

Figjam

Job description

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Job Title : RQ00318 - Senior UX Researcher

Contract : 6 months

Location : 525 University Ave, Toronto, Ontario

Start Date : 2025-06-05

End Date : 2025-11-24

Must Haves :

• Related processes management and optimization
• 4+ years’ experience analyzing and documenting design ops processes
• Public Sector Experience

Additional Must haves :

• 6+ years' hands-on experience with User experience (UX) and Customer Experience (CX) research methodologies and activities, including interviews, personas, surveys, customer journeys, usability testing and feedback loops
• Proven experience with DesignOps (Design Operations) and related processes management and optimization
• Good understanding of User experience (UX) design process
• Extensive experience with research planning and participant recruitment
• In-depth knowledge of survey development and management
• Experience in task flow analysis, generating user flows
• Excellent communications skills and ability to advocate for / champion CX / UX processes
• Must be able to effectively facilitate remote workshops / design thinking session
• Ability to multitask and work within a fast-paced environment
• Experienced in Adobe Photoshop and / or Illustrator
• Experienced in Microsoft O365, including Word and Powerpoint
• Good knowledge of digital collaboration tools (Miro / Mural / Figjam or similar)

Responsibilities :

• Work closely with Customer Experience (CX) and User Experience (UX) Senior Managers and Leads to collect data, analyze existing workflows, processes and templates, and identify opportunities and gaps
• Work with key partners (Privacy, Security, Legal, Product) to determine what is required to obtain one-time approvals for repeatable CX / UX processes
• Formalize and document efficient, repeatable research and design processes for CX and UX teams
• Plan and facilitate team and partner feedback sessions to ideate on ideal solutions and determine the clarity and effectiveness of proposed processes and templates
• Iterate on documentation and templates to obtain any necessary approvals
• Provide regular feedback to the Senior Manager, Experience Design (UX) on progress and blockers
• Communicate with Customer Experience teams and partners to socialize approved processes and templates
• Perform other duties as assigned by management

Desired Skills :

• A professional accreditation or certification in User Experience (UX)
• UX research - 8+ years’ experience planning and conducting research for web sites and applications (ex : comparative analysis, interviews, usability testing, focus groups and surveys), performing thematic analysis, and preparing insights reports
• Participant Recruitment - Relevant experience in planning and recruiting for user research studies, such as usability testing and interviews, including managing screeners , agreements and honorariums
• Process optimization – Expertise in documenting and streamlining workflows
• Problem-solving - Strong analytical and problem-solving skills and ability to devise simple, efficient solutions
• Collaboration and Organization - A team player with a reputation for meeting deadlines, managing competing priorities and maintaining client relationships
• Decision-Making - Proficient at strategic decision-making skills related to design and research operations
• Research tools - Good understanding of the limitations and appropriate use of research tools and software
• Whiteboarding Tools - Experience with digital whiteboarding and collaboration tools such as Mural, Miro and / or Figjam
• Experience working in a health care setting and / or with digital health solutions
• Experience working in the public sector

Deliverables include, but are not limited to :

• Create CX and UX research process documentation, including :
• Overarching CX / UX Research Process
• High-level CX Research Process
• High-level UX Research Process
• Usability Testing process
• User Survey process
• User interview process
• AODA testing process
• Brand alignment and design system selection process flow
• Process delta (outstanding processes to be documented)
• Document new (or revise existing) templates for repeatable activities, including :
• UX Research Plan
• CX Evaluation Plan
• Problem Statement and Opportunity Outline
• Target Audience Identification
• Experience Vision
• CX / UX Scope of Work and RACI Matrix
• Insights Report
• User Archetypes and Personas
• Journey Maps
• User Feedback Analysis
• AODA Test Report
• Regular status reports to Senior Manager, Experience Design

Required Experience / Evaluation Criteria :

• Experience with UX research for complex web sites and applications across a range of platforms and devices. : 10 Points
• Experience planning and conducting user research activities, including participant recruitment, analysing feedback and presenting findings. : 20 Points
• Experience creating user flows, wireframes (concepts), prototypes and mock-ups. : 20 Points
• Experience working in DesignOps function, identifying efficiencies in design and research operations and implementing repeatable and scalable processes. : 30 Points
• Experience with championing customer and user experience processes across organizations. : 10 Points
• Proficiency in relevant tools and software, such as Photoshop and / or Illustrator, Mural, Figjam and / or Miro (or similar whiteboarding tools) and TreeJack, UserTesting and / or UXPin (or similar research tools). : 5 Points
• Experience working with WCAG and / or AODA compliant web sites and applications. : 5 Points

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Information Technology

Information Services

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