IT Application support

Summary Of Day To Day Responsibilities:

• Provide ongoing support to end-users to ensure the successful adoption and their efficiency.
• Configure applications to meet requirements and ensure data quality and completeness.
• Train end-users on how to use the applications and interpret the data generated.
• Liaise with other business and technology teams to assess and assign risk and follow up on issues identified during review of communications.
• In-depth knowledge of data strategy, governance, and integration principles.
• Prepare metrics and reporting related to the applicability and effectiveness of the program.
• Ensure that Service Level Agreements (SLAs) are being maintained.
• Troubleshoot problems using tools and routine procedures; escalate as appropriate.
• Execute scheduled maintenance routines in accordance with standard procedures.
• Document procedures, architectural blueprints, and testing methodologies.
• Basic cybersecurity knowledge.

Must Have:

• 2-4 years relevant Communication Surveillance experience.
• Experience with cloud technologies and architectures.
• Experience with various electronic communication platforms and data types.

Nice To Have:

• Experience working in Compliance Technology at a Large Global Bank.
• Familiarity with Behavox, Smarsh, Global Relay, Theta Lake, and Mobius vendor solutions.
• Experience with analytical concepts (e.g., Databases, Indexes, Lexicons, Scenarios, and Models).
• Experience in doing minor scripting on data types and interfaces (e.g., XML, CSV, EML, API).

Job Details

Job ID: 13060
Contract Length: 12 months
Location: Toronto