Client Success Manager (CSM)

Client Success Manager (CSM)

Client Success Manager (CSM)

Apply locations: CAN - ON - TORONTO

Time type: Full time

Posted on: Posted Yesterday

Job requisition ID: 51542196

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.

Location: Remote with travel to the client as needed. Willingness to travel 50%, on average, based on the work you do and the clients you serve.

Overview:
Client Success Managers (CSMs) are responsible for delivering revenue growth in one or more client accounts. For their clients, they are the key representative of the Consulting & Engineering Services (CES) organization and are responsible for coordinating all CES activities and personnel within their account(s). CSMs are core to the development and delivery of CES strategic objectives and financial goals.

Responsibilities:

• Responsible with Market partners for account planning leveraging Industry SMEs.
• Responsible for the generation and management of the sub-$5M pipeline.
• Responsible for contract renewal readiness and securing renewals.
• Responsible for creating a revenue growth mindset in the wider CES team within the account to better identify opportunities.
• Responsible for horizon scanning and cross-selling of CES offerings.
• Accountable for proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs, and Sales teams.
• Responsible for acting as the Voice of the Client within CES.
• Responsible for understanding the relationship between the Client’s externally stated goals, internal programs of work, and technology activities.
• Responsible for expanding and maintaining relationships with key client stakeholders.
• Responsible for maintaining their Industry expertise, understanding market trends, and client competitors’ activities.
• Responsible for approving sub-$5M deals.
• Responsible with Market partners for accurate forecasting of revenue and margin.
• Accountable for ensuring all contractual delivery obligations are met.
• Responsible for leading a virtual team consisting of all CES personnel working on their account.
• Accountable for client satisfaction with delivered work.
• Interlock with delivery teams to ensure margin is delivered to plan, including optimizing onshore/offshore mix, labor pyramid, and automation.
• Accountable for ensuring delivery of fixed price projects to time, scope, and budget.
• Responsible for driving speed of resourcing.

Requirements:

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• 5-7 years of experience in Customer Success, Account Management, or a technical customer-facing role.
• Proficiencies in strategic planning, client relationship management, and team leadership.
• Experience interacting with C-level executives, Senior Directors, and Directors.
• Experience in Client Stakeholder Management, Account Management, Delivery, and Program Management.
• Experience in Banking and Capital Market Industry or Life and P&C Insurance Industry.
• Continuous learner that stays abreast with industry knowledge and technology.
• Ability to operate independently while aligning with broader company objectives.
• Exceptional communication and interpersonal skills—capable of translating customer insights into impactful action.

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor asks a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

About Us

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.