Service Center Representative – Summer Student

Sedgwick; Hamilton; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Service Center Representative for a summer internship. This entry-level role offers students valuable exposure to the Dispatch and HUB Unit, allowing you to monitor claims, verify information, and interact with clients and adjusters. Experience the supportive culture of a recognized workplace while honing your organizational and communication skills. This is a perfect opportunity for those enrolled in an insurance-related program to kickstart their careers in a collaborative environment.

Qualifications

• Strong organizational and analytical skills required.
• Excellent verbal and written communication skills essential.

Responsibilities

• Monitor incoming claims and verify information in client system.
• Create new files and process cheques on client system.

Skills

Organizational Skills

Analytical Skills

Communication Skills

Problem Solving

Computer Proficiency

Education

Enrolled in a post-secondary insurance related program

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Service Center Representative – Summer Student

An entry level position, this job will provide students with exposure to the Dispatch and HUB Unit. This will provide valuable exposure to the different lines of business within Sedgwick Canada Inc.

Dispatch and HUB Unit

• Monitor incoming claims, verify information in client system and provide coverage forms to adjusters.
• Create new file in third party client systems and send fax confirmation notification to required parties.
• Create initial reserve, change or close reserve and file as required for the third-party system.
• Monitor and update client system with required file notes and status update, process cheques on client system, review cheque status or cancellation and provide update as required.
• Create or save document in appropriate file (incoming or outgoing communication).
• Process estimate request, update and closure request on client system (multiline).
• Review and complete daily reports.
• Send notification to client and communicate with adjuster as required.
• Respond to internal or external inquiries.

SUPERVISION/REPORTING (Received/Exercised)

• Duties are carried out under the supervision from the VP Corporate Services and/or the Regional Managers.

JOB REQUIREMENTS

• Strong organizational and analytical skills.
• Excellent verbal and written communication skills.
• Solid problem solving and decision-making ability.
• Computer proficiency.
• Enrolled in a post-secondary, insurance related program.
• Valid driver's license and clean driving record.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.

Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.