Retail Sales Associate - Mic Mac

Old Navy; Dartmouth; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading retail company is seeking a Customer Service Associate to engage with customers and provide exceptional service. In this role, you will become an expert in product knowledge and help build brand loyalty through effective communication and problem-solving. Your responsibilities will include assisting customers, promoting loyalty programs, and supporting various operational processes.

Qualifications

• Effective communicator capable of utilizing technology.
• Problem solver focused on continuous improvement.
• Courteous and professional in handling customer interactions.

Responsibilities

• Engage and connect with customers by providing excellent customer service.
• Offer style and outfit suggestions utilizing mannequins and displays.
• Support sales floor, fitting room, checkout, and back-of-house processes.

Skills

Effective communication

Problem solving

Customer service

Information gathering

Job description

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product knowledge and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information on current merchandise, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers, build brand loyalty, and deliver productivity.

What You'll Do

• Become an expert in the brand's selling behaviors and leverage these behaviors with every customer to provide a premium experience.
• Acknowledge and assist customers; locate merchandise efficiently; answer questions quickly and accurately.
• Offer style and outfit suggestions, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni-channel offerings to ensure a seamless customer experience.
• Support sales floor, fitting room, checkout, and back-of-house processes as needed.
• Be courteous and responsive to internal and external requests.
• Exchange and verify job-related information to provide support.

Who You Are

• Effective communicator capable of utilizing technology to engage with customers and team members to meet goals.
• Problem solver focused on continuous improvement, always learning, receptive to feedback, and proactive in taking action.
• Courteous and professional in handling customer interactions and concerns.
• Skilled in information gathering to resolve problems.
• Quick learner of procedural knowledge through on-the-job training.