Sr Operational Specialist, Gaming Integrity

OLG; Sault Ste. Marie; Hybrid; CAD 66,000 - 100,000; Full time

Job summary

Join a forward-thinking organization as a Senior Gaming Integrity Operational Specialist, where your expertise in security and surveillance will play a crucial role in maintaining compliance and enhancing responsible gaming standards. You will manage data integrity within the iTrak database, collaborate with various departments, and ensure the effective execution of gaming integrity programs. This role offers a flexible work environment and the opportunity to contribute to community-focused initiatives. Embrace a culture of trust and growth while making a significant impact in the gaming industry.

Benefits

Flexible work environment

Hybrid options

Access to online learning programs

Participation in the Public Service Pension Plan

Performance-based incentives

Qualifications

• 5 years of experience in security and/or surveillance roles.
• Expertise in databases and software, understanding system interactions.

Responsibilities

• Maintain data accuracy in the iTrak database and follow up on issues.
• Conduct reviews of Self-Exclusion information for policy adherence.

Skills

Technical reporting

Analytical skills

Interpersonal skills

Attention to detail

Strong communication skills

Education

Degree/diploma in business or technology

Tools

iTrak database

CCTV systems

IP camera systems

Database management software

Job description

Range

66,400.00 - 99,600.00 CAD

Job Description

Senior Gaming Integrity Operational Specialist

GAME ON – OLG needs you

We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2022-23, OLG delivered a record $2.5 billion in net profit to the Province of Ontario. OLG is now expanding our horizons further, with a new strategic direction to become a world-class gaming entertainment leader with a globally admired digital platform.

We are looking for a passionate Senior Gaming Integrity Operational Specialist to conduct and execute Security and Surveillance obligations related to Land Based Gaming contract management, the Self Exclusion/Facial Recognition program, and the Gaming Integrity Ontario program, ensuring compliance within Responsible Gaming standards as well as Conduct and Manage obligations.

Your Role in the Game

Reporting to the Sr Manager Gaming Integrity, Casino & Charitable Gaming, you will:

• Maintain all data in the iTrak database, identify issues, and follow up with site gaming Security staff to rectify issues, ensuring data accuracy.
• Complete data entry and validation on multiple platforms with high attention to detail to adhere to data standards.
• Review Facial Recognition entries daily to ensure patron images are enabled/disabled as required.
• Coordinate, conduct, and document reviews of Self-Exclusion information to ensure policy adherence and quality control.
• Maintain the iTrak User’s Manual and Best Practices Log for system updates.
• Collaborate with Responsible Gaming and vendors to convert ban forms to reports and respond to iTrak inquiries from gaming sites.
• Prepare, analyze, and distribute data to internal stakeholders and rectify data issues with gaming sites.
• Work with Gaming Marketing and other departments to resolve Self Exclusion ban discrepancies.
• Prepare and support iTrak reports and conduct analytics within the G.I.O. program.
• Administer the Security/Surveillance Evidence Retention, Release, and Destruction program, including quarterly audits and evidence redaction.

What You Need To Play

Work Experience: 5 years in security and/or surveillance roles.

Knowledge & Education: Degree/diploma in business, technology, or related work experience, with focus on Analytics, CCTV, IP camera systems, electronics, networking, or similar. Expertise in databases and software, understanding of system interactions, iTrak knowledge, facial recognition image enrollment skills are assets.

Critical Skills

• Technical reporting and analytical skills
• Interpersonal and relationship management skills
• Audit and risk awareness
• Strong communication skills
• Attention to detail

Negotiation and Influence: Effectively negotiate and influence while maintaining strong relationships.

Strategic Thinker: Capable of delving into challenges and finding creative solutions.

Collaboration & Fun: Inclusive, collaborative, and creating a positive work environment.

Integrity and Trust: Operate transparently and ethically.

Licenses, Registrations, Certificates

AGCO Category 1 Gaming Assistant Registration (conditional upon employment and license maintenance).

Perks of Joining Our Team

• Part of a bigger picture supporting Ontario through profits reinvested into the community.
• Flexible work environment and hybrid options.
• Family-friendly practices and diversity appreciation.
• Access to online learning programs.
• Participation in the Public Service Pension Plan.
• Performance-based incentives (permanent employees).

Learn about OLG – GAME ON!

OLG contributes to Ontario’s well-being through entertainment. We are a multi-billion-dollar organization with diverse gaming operations, transforming to be customer-obsessed with a digital focus. Our culture emphasizes trust, clarity, and openness, supporting employees with growth and flexible work options.

Equity, diversity, and inclusion are central to our culture. We value your unique perspectives and skills to benefit Ontario.

For more info, visit www.olg.ca. Interested applicants should apply online by May 22, 2025.

OLG is an equal opportunity employer committed to accessibility and accommodation. Contact [e-mail] for assistance. Only selected candidates will be contacted. Personal info is collected under legal authority for employment purposes, managed per privacy laws.