Store Manager

CHAMPS SPORTS; Ottawa; On-site; CAD 55,000 - 65,000; Full time

Job summary

An established industry player is looking for a passionate leader to manage their store team and deliver exceptional customer experiences. In this dynamic role, you will coach and motivate your team while overseeing all aspects of store management. Your leadership will inspire top performance, enhance brand loyalty, and ensure that visual merchandising standards are met. With a focus on customer engagement and operational excellence, this position offers a unique opportunity to thrive in a rapidly changing retail environment. Join a company that values ethics, integrity, and the development of its people.

Benefits

30-50% Employee Discount

Paid Time Off

Life, Medical and Dental Coverage

Defined Contribution Plan

Stock Purchase Plan

Development and Advancement Opportunities

Qualifications

• 2+ years of leadership experience in a customer-facing sales setting.
• Strong cognitive and mathematical skills for problem analysis and decision making.

Responsibilities

• Lead and coach the store team to provide exceptional customer service.
• Execute plans to drive key performance indicators for profitability.

Skills

Leadership

Customer Engagement

Problem Analysis

Decision Making

Financial Analysis

Job description

Overview

You were born to lead. Reporting to your District Manager, your number one priority is to lead the store team to provide extreme customer service. You will lead, coach, and develop your team to exceed all corporate goals and initiatives. Your responsibilities will include all aspects of store management including recruiting, hiring, training, customer service, visual merchandising, and store operations.

Our People deserve the very best managers… and they get them!

Responsibilities

• Coaching and motivating your team to inspire top performance and an exceptional customer experience
• Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
• Execute plans to drive key performance indicators to maximize profitability
• Enhance brand loyalty by empowering team to create a natural and personable experience for customers
• Act as a partner between customers, sales associates, store leadership and corporate business partners
• Maintains a high level of customer focus and leads by example with clear and engaging communication
• Ensures visual directives and standards are maintained
• Passion for teaching associates product knowledge and how to apply their learnings to the customer experience

Qualifications

• Demonstrated leadership ability with at least 2 years of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays

Benefits

• Rate of Pay: $55,000 - $65,000 / year
• 30-50% Employee Discount
• Paid Time Off
• Life, Medical and Dental Coverage
• Defined Contribution Plan
• Stock Purchase Plan
• Development and Advancement Opportunities

In compliance with Ontario's Bill 190.