Provider Experience Coordinator

Medcan; Toronto; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

Join a leading healthcare company as a Provider Experience Coordinator in Toronto. This role involves supporting physicians through administrative tasks, enhancing their experience, and ensuring compliance. Enjoy a hybrid work environment with opportunities for career growth and wellness programs.

Benefits

Wellness Programs

Comprehensive Benefits

Career Growth Opportunities

Onsite Coffee and Snacks

Recognition Programs

Qualifications

• 2+ years experience in an administrative role, preferably in healthcare.
• Strong interpersonal and communication skills.

Responsibilities

• Provide administrative support to the Provider Experience Team.
• Monitor physician experience and document key records.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving

Organizational Skills

Education

Health Sciences Degree

Tools

Microsoft Office Suite

Job description

Join our team as a Provider Experience Coordinator!

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

About Us:

Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.

Our core values of excellence, drive, respect and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.

Why You’ll Love Working Here:

• Coffee, Lunch and Snacks: Keep your energy up with our delicious onsite offerings.

• Staff Perks: Access to wellness programs like fitness training and other discounted Medcan services and products.

• Benefits: We offer comprehensive benefits and retirement plan matching

• Engaging Work Environment: Join a team that values collaboration, creativity, and continuous improvement.

• Recognition: We celebrate our employees’ contributions through manager recognition and AwardCo prizes.

• Career Growth Opportunities: We believe in nurturing talent and providing opportunities for professional development and career advancement.

What You'll Do:

Provider Experience Work:

• Provide c omprehensive administrative support to the Provider Experience Team, ensuring smooth day-to-day operations.

• Ensure back-end compliance paperwork is regularly maintained for all physicians, including accreditation and mandatory trainin g (e.g., compliance training, updated physician bios, module (s) completion as part of the annual reappointment process, etc ).

• Assist in the development and implementation of initiatives aimed at improving the experience for physicians and clients .

• Monitor and ensure an optimal end-to-end physician experience—from onboarding to ongoing engagement—using customer satisfaction insights to drive satisfaction and retention.

• Create and maintain central repository of all clinical team members.

• T rack / document physician career progression, including succession planning, physician patient roster / schedule updates, and key role changes.

• Provide clear performance insights by reporting on surplus/deficit metrics (e.g., patient vs. physician capacity analysis ), aligning with budget goals and enhancing the physician experience.

• Collaborate with the Operational Excellence team to support the development of key resources, including a successful documentation to guide physician engagement and performance.

• Coordinate physician annual engagement survey results by identifying trends and common themes, and collaborating with the CMO, HR, and other key stakeholders to make recommendations for enhancing engagement levels.

Document and maintain key records for overall physician success :

• Maintain comprehensive records and monitor the progress across all clinical programs such as updates to Membership programs , for example Dedicated Care Program (Medcan’s concierge family medicine program).

• Assist in organizing and maintaining Standard Operating Procedures (SOPs) related to physician operations.

• Build/draft communication and change management plans to help with the successful implementation of key initiatives.

Support learning and development via CME (Continuing Medical Education) and engagement activities:

• Partner with Medcan’s CMO and physician lead s to support regular CME sessions and collaborative events ( through scheduling event s , publishing invite s , coordinat ing with speakers , facilitat ing event logistics ).

• Partner with Medcan’s CMO and L&D Director to support the annual Live Well CME event.

• Support the coordination of ad hoc specialized program events.

What You'll Need:

• 2+ years experience in an administrative role, preferably within a healthcare corporate setting.

• Education in Health Sciences or related degree preferred

• Strong interpersonal and communication skills, with the ability to interact effectively with diverse stakeholders.

• Proficiency in Microsoft Office Suite and other relevant software applications.

• Detail oriented with a proactive approach to problem-solving and process improvement.

• Ability to thrive in a fast-paced, cross-functional environment.

• Exceptional organizational and time management skills, with the ability to manage multiple priorities simultaneously.

This is a full-time position primarily scheduled between Monday - Friday 9am-5:30pm. This is a hybrid position with both on-site at our downtown Toronto office and remote based workdays.

Ready to Apply?

If you’re ready to make a difference and be part of a company that truly cares about its people, we’d love to hear from you! Apply today and let’s inspire wellness together.

Diversity, Equity and Accessibility:

Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.