Senior Operations Manager - Facility Maintenance (P3/Government Client)

Black & McDonald; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Sr. Operations Manager to lead their dynamic team in the Greater Toronto Area. This pivotal role involves driving exceptional service delivery and customer satisfaction while managing a dedicated team. You will be responsible for ensuring health, safety, and environment standards, enhancing customer relationships, and overseeing contract management. Join a collaborative culture that values innovation and continuous learning, where your contributions will significantly impact business outcomes. If you have a strong background in facilities management and a passion for excellence, this opportunity is perfect for you.

Benefits

Continuous Learning Opportunities

Innovative Environment

Collaborative Culture

Customer Focus

Qualifications

• 10+ years in Facilities Management or Operations Management.
• Experience in P3 or government contract environments is ideal.

Responsibilities

• Lead HSE excellence and ensure team well-being.
• Manage contracts and liaise with government agencies.

Skills

Analytical Skills

Time Management

Communication Skills

Management Tools (JDE / DSI / CMMS)

Education

University degree in Civil Engineering

College diploma in Construction Technology

Trade License

Tools

JDE

DSI

CMMS Dashboards

Job description

Join Our Dynamic Team at Black & McDonald!

Are you a committed and collaborative professional looking to make a significant impact? Black & McDonald is expanding, and we want you to be part of our innovative team!

Position: Sr. Operations Manager

Location: Greater Toronto Area (GTA)

About the Role: As the Sr. Operations Manager, you will play a pivotal role in driving Black & McDonald's core values through exceptional relationship and outcome management. You will lead a dedicated team, ensuring the highest standards of service delivery and customer satisfaction. Your expertise will be crucial in leveraging our comprehensive service offerings and resources to achieve outstanding business outcomes.

Key Responsibilities:

• Leadership in Health, Safety, and Environment (HSE): Set the standard for HSE excellence, ensuring the well-being of your team.
• Customer Engagement: Establish a governance model for direct interaction with senior management, enhancing customer relationships.
• Technical and Operational Support: Provide guidance to the Facilities Manager and Project Management, ensuring seamless operations.
• Quality Assurance: Monitor QA across the portfolio to guarantee customer satisfaction.
• Reporting and Meetings: Lead regular meetings, delivering insightful performance updates and recommendations.
• Contract Management: Prepare and negotiate contracts with suppliers and subcontractors, ensuring optimal terms.
• P3 Contracts and Government Agencies: Manage Public-Private Partnership (P3) contracts and liaise with government agencies to ensure compliance and successful project delivery.
• Compliance and Training: Ensure staff compliance with training requirements and procedural guidelines.

What We Offer:

• Continuous Learning: Opportunities for professional development and growth.
• Innovative Environment: Champion emerging technologies to drive better business outcomes.
• Collaborative Culture: Work with a team that values collaboration and innovation.
• Customer Focus: Build and maintain strong relationships with customers and vendors.

Qualifications:

• Education: University degree in civil engineering, CET, or college diploma in construction technology. A trade license is an asset.
• Experience: Minimum 10 years in Facilities Management and/or operations management in the Industrial, Commercial, and Institutional sectors. Ideally with experience within P3 or government contract environments.
• Skills: Advanced analytical and time management skills, excellent communication skills, and familiarity with management tools (JDE / DSI / CMMS Dashboards ideal).

Additional Requirements:

• Travel: Ability to travel within the GTA.
• Security Clearance: Must be able to obtain reliability or secret clearance.

Why Black & McDonald? We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.

#LI-CO1