Personal Insurance Specialist

The Verge Insurance Group; St. Catharines; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a leading independent insurance agency in St. Catharines as a Personal Insurance Specialist. This entry-level role focuses on delivering exceptional service to clients, building strong relationships, and applying critical thinking skills in a supportive team environment. Ideal for self-starters passionate about the insurance industry, with opportunities for professional growth.

Qualifications

• 2 years of experience in insurance preferred.
• Entry-level position in administrative and customer service.

Responsibilities

• Cultivate strong relationships with clients as main contact.
• Analyze and compare exposures for renewals or new business specs.
• Manage and follow-up with claims throughout the claims process.

Skills

Excellent verbal and written communication skills

Organizational skills

Time management skills

Critical thinking skills

Empathy

Education

RIBO / OTL licensed or working towards

Job description

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The Personal Insurance Specialist performs service and related tasks. The objective of this position is to provide service beyond expectation to all of our clients according to Verge Group procedures and standards. The foundation to be used in all situations will be to apply our Verge Group Core Values of “Integrity, Competency and Empathy” in all of our dealings with clients, companies and fellow co-workers.

What we’re good at

We are one of the top independent insurance agencies in the area. We’re proud to have built a reputation on integrity and first-class service among our clients, partners, and the communities that we serve. We’re on a mission to build long-lasting relationships with our clients, have a positive societal impact through our work, and build an inclusive culture where all people can thrive and do their best work.

Teamwork, personal excellence, and growth matter to us, and we know it matters to you, too! When you join us, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally. We celebrate achievement and reward our employees for their great ideas, attitude, and teamwork.

What you’re good at

You’re a self-starter and an independent learner who enjoys mastering new skills quickly. With very little supervision, you anticipate needs, take action and create efficiencies. You’re organized and know the art of building relationships with teammates, clients and vendors. This role performs a wide range of duties across planning, education, research and analysis for both existing and prospective clients. Using your impeccable communication skills and work ethic, you will apply critical thinking skills, work independently and anticipate agency needs and client questions.

When you join us, we expect you to :

• Cultivate strong relationships with - and serve as the main point of contact for your portfolio of clients, key vendors, and carriers.
• Respond to clients, insurance carriers, sales team, and supervisors’ correspondences and requests in a timely, effective, and professional manner.
• Analyze and compare current exposures to develop renewal or new business specs for marketing.
• Process and submit new and renewal clients for marketing and placement, review and summarize quotes for competitiveness and accuracy, and negotiate rates when appropriate.
• Prepare proposals with the help of the sales team for client presentations.
• Execute accurate invoicing and financing tasks to meet deadlines.
• Process and check policies, endorsements, endorsement requests, and audits for accuracy.
• Manage, submit, and follow-up with claims throughout the claims process.
• Prepare and manage timetables, summaries and / or schedules for the entire book of business with regard to coverage, renewals, deliverables, and marketing strategy.

What you’ll bring to our team :

• Excellent verbal and written communication skills
• Basic math skills and aptitude for learning new technology
• Positive attitude, good listening skills and empathy
• Highly-organized and strong time management skills
• Ability to multi-task in a fast-paced environment within tight deadlines
• Works with integrity and a high-level of confidentiality

Apply now using this link and complete the assessment to finalize your application : https : / / platform.totalcsr.com / apply / a02Ro0000070lSjIAI

Qualifications :

RIBO / OTL licensed or working towards

Experience :

Insurance : 2 years (Preferred)

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative and Customer Service

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Insurance Specialist • St. Catharines, Niagara Region, Canada