Event Maitre D - C Hotel

Carmen's Group; Hamilton; On-site; CAD 60,000 - 80,000; Part time

Job summary

Carmen's Group is seeking a professional Maître D' for The C Hotel in Hamilton. This part-time role involves leading service, creating memorable guest experiences, and ensuring flawless event execution in a romantic environment. Ideal for those with hospitality experience, the position offers flexible hours and competitive pay.

Benefits

Gratuity program

Pay on demand

Recognition and rewards for years of service

Group RRSP

Participation in staff events

Growth opportunities

Qualifications

• Friendly, professional, and customer service-focused.
• Positive, outgoing team player.
• Ability to build rapport quickly with guests.

Responsibilities

• Lead by example, demonstrating superior customer service.
• Create memorable guest experiences and oversee menu quality.
• Serve as an ambassador, liaising between guests and team members.

Skills

Customer Service

Communication

Leadership

Education

Smart Serve Certification

Hospitality experience or related courses/diploma

Job description

The C Hotel by Carmens is a chic retreat located in Hamilton! At the heart of the hotel's success is a remarkable team recognized nationally for sincere and attentive service, flawless performance, and culinary excellence. The C Hotel is part of Carmens Group, an entertainment and hospitality company dedicated to creating extraordinary experiences for clients and guests.

If you aspire to work as a professional Maître D' in an intimate and romantic environment and want to join a team of champions, we want to meet you.

Job Types:

• Part-time
• Permanent
• Flexible

Wages:

$18.50 per hour

Our Awards:

• Great Place to Work Certified
• Best Places to Work in Hospitality & Retail 2023
• Best Places to Work in Canada 2024
• Best Workplaces for Women 2024

About the Maître D' Role at the C Hotel:

Our Maître D's are confident and enthusiastic about creating memorable experiences for our guests. They work in a welcoming, romantic environment, leading by example and collaborating as part of a team of champions to achieve results. This role is ideal for those seeking a professional serving position, especially for entertaining and wedding events, with part-time opportunities during daytime and evenings, accommodating those balancing other work or school commitments in a fast-paced, exciting environment.

Opportunities for Maître D' at the C Hotel:

• Lead by example, demonstrating superior customer service and adaptability to ensure flawless event execution in line with Carmens Group standards.
• Create memorable guest experiences, overseeing menu quality and overall service.
• Serve as an ambassador, liaising between guests, management, and team members.
• Engage with guests, answer questions, and ensure satisfaction throughout meals and events.
• Learn details of menu offerings for various events.
• Deliver and serve food and beverages, including meals, condiments, and accompaniments.
• Assist with side work, such as clearing glasses and dishware.
• Communicate special requests to the kitchen.
• Contribute to guests' extraordinary experiences.
• Exercise good judgment and demonstrate leadership abilities.
• Drive positive organizational change.

Position Requirements:

• Friendly, professional, and customer service-focused
• Positive, outgoing team player
• Ability to build rapport quickly with guests
• Excellent customer service skills and responsiveness to individual needs
• Hospitality experience or related courses/diploma considered an asset
• Banquet serving experience is an asset
• Smart Serve Certification required
• Reliable transportation is an asset
• Supportive leadership style
• Flexible availability, including midweek and weekend daytime and late-night shifts

What We Offer:

• Great Place to Work Certified
• Competitive wages
• Gratuity program
• Pay on demand
• Recognition and rewards for years of service
• Group RRSP
• Participation in staff events
• Growth opportunities and a chance to contribute to our innovative and industry-leading vision in Hamilton hospitality

Carmens Group is committed to creating extraordinary memories through world-class service across various venues, including Carmens Event Centre, The C Hotel, and others. We promote equal employment opportunities and provide accommodations for persons with disabilities during the recruitment process upon request.

Required Experience: Manager

Key Skills include Accounts Receivable, Customer Service, Accounting & Finance, Financial Situation, Customer Relationship, Product Knowledge, Communication, Customer Accounts, Financial Risk Assessment, Financial Risk Analysis, Risk Control, Payment Method, Financial Statement, Business Relationships, Accounts Payable.