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Product Manager - SkyTab Gift and Loyalty

Shift4

Golden Horseshoe

On-site

CAD 80,000 - 110,000

Full time

Today

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Job summary

A leading company in commerce technology is seeking a Product Manager for their Loyalty Program. This role involves shaping the POS system to enhance customer loyalty in the restaurant industry. The position requires collaboration with cross-functional teams and a deep understanding of restaurant operations. Ideal candidates will have experience in product management and a passion for innovating customer engagement strategies.

Qualifications

2+ years of product management experience in a fast-paced environment.
Strong understanding of restaurant operations and customer loyalty trends.

Responsibilities

Take full ownership of the Loyalty Program product.
Lead the end-to-end product development lifecycle.
Conduct in-depth research with restaurant owners and customers.

Skills

Communication

Analytical

Problem-Solving

Agile

Product Manager - SkyTab Gift and Loyalty

Overview

Shift4 (NYSE : FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com .

Product Manager, Gift & Loyalty

Are you ready to make a tangible impact on the restaurant industry with cutting-edge technology? Join a fast-growing, innovative company that’s revolutionizing the way restaurants interact with their customers. As a Product Manager for our Loyalty Program, you'll play a crucial role in shaping and evolving our Point of Sale (POS) system to elevate customer loyalty, drive engagement, and power the next generation of restaurant experiences. With our rapid growth trajectory and exciting expansion into international markets in 2025 and beyond, this is a unique opportunity to thrive in a high-velocity, dynamic environment.

What we need from you : a deep understanding of restaurant operations, challenges, and customer behavior, as well as a proven track record of developing and optimizing competitive loyalty programs. You’ll work closely with cross-functional teams to deliver powerful, intuitive features that provide lasting value to both restaurant operators and their customers.

This role is an onsite position based at Shift4’s Toronto, Canada location. Relocation assistance may be provided.

Responsibilities :

Product Ownership : Take full ownership of the Loyalty Program product, managing the vision, strategy, and roadmap to ensure it aligns with both customer needs and business goals. You'll be the go-to person for all things loyalty, driving the product's success and positioning in the market.
Product Development : Lead the end-to-end product development lifecycle, from ideation and concept through to delivery. You’ll ensure that features are developed on time, meeting target release dates and timelines, while aligning with the larger strategic objectives of the business.
User Research & Feedback : Conduct in-depth research with restaurant owners, managers, and customers to gather insights that inform product decisions. Continuously monitor user feedback to refine and iterate the loyalty program, ensuring it resonates with target audiences and addresses pain points effectively.
User Experience : Champion a seamless and engaging user experience for both restaurant staff and customers. Collaborate with design teams to ensure the loyalty program is intuitive, user-friendly, and enhances overall POS system usability, maximizing customer satisfaction.
Agile Technical Skills : Work closely with engineering teams in an Agile environment, writing user stories, defining acceptance criteria, and prioritizing backlogs. You’ll bring technical expertise to ensure the product is built efficiently, with a focus on quality and scalability.
Cross-Team Collaboration : Collaborate with marketing, sales, customer success, and engineering teams to ensure alignment on product priorities, feature development, and go-to-market strategies. You'll foster strong communication and teamwork across departments to drive success in the loyalty program's launch and ongoing improvements.

Qualifications :

2+ years of product management experience in a fast-paced environment, preferably within the restaurant or food & beverage industry
Strong understanding of restaurant operations, challenges, and customer loyalty trends
Experience with loyalty programs, particularly in the restaurant / foodservice or retail space
Excellent communication, analytical, and problem-solving skills
Ability to thrive in an Agile environment with a fast-moving product development cycle
Occasional travel to Shift4 locations and customer sites (average of 2 to 3 days per quarter annually) within the U.S.

If you're passionate about revolutionizing restaurant customer loyalty, and you're looking for a fast-growing, high-impact role in a company set to expand globally, we’d love to meet you!

LI-BN1

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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This role will be based onsite at Shift4's Toronto, CAN location. Are you able to work onsite at this location? Relocation assistance may be available.

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Do you have a strong understanding of restaurant operations, challenges, and customer loyalty trends?

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Do you have experience with loyalty programs, particularly in the restaurant / foodservice or retail space?

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Are you able to do occasional travel to Shift4 locations and customer sites (average of 2 to 3 days per quarter annually) within Canada and / or the U.S.?