Evening Dispatcher

J.D. Irving, Limited; Quebec; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading transportation company is seeking an Evening Dispatcher for the Quebec City Terminal. This role involves coordinating freight transportation, scheduling drivers, and ensuring timely deliveries. The ideal candidate will have dispatch experience, excellent communication, and organizational skills, with the ability to work effectively under pressure.

Benefits

Flexible health, drug, dental, and vision plan

RRSP matching program

Employee & Family Assistance Programs

Life insurance and Disability benefits

Health & wellness reimbursements

Maternity leave top-up program

Company discounts

Job-related training and development opportunities

Qualifications

• Well-versed in the geography of Quebec City area.
• Familiar with working under pressure and minimal supervision.
• Bilingual - Advanced French and English speaking skills.

Responsibilities

• Communicate daily with drivers via phone and handheld devices.
• Manage service concerns to ensure customer satisfaction.
• Work on various reports assigned by the manager.

Skills

Customer service skills

Organizational skills

Time management

Communication skills

Education

2 years of dispatch experience

Tools

Microsoft Office Suite

AS400

Job description

The Opportunity

Midland Transport is looking for a motivated individual to work as aEvening Dispatcher based out of Quebec City Terminal, QC.

In this role, you will be responsible for coordinating the transportation of freight with drivers and customers. You will schedule drivers for pickups and deliveries on specific routes and maintain up-to-date records.

The Work Schedule

Monday to Friday (1230 to 2130)

BenefitsToJoining Midland:

• A flexible health, drug, dental, and vision plan
• RRSP matching program
• Employee & Family Assistance Programs
• Life insurance and Disability benefits
• Health & wellness reimbursements, includes gym memberships, fitness classes or online workout programs
• Maternity leave top-up program
• Company discounts
• Opportunities to take part in job related training and development as well as 24/7 access to online curated learning
• Growth and progression opportunities within Midland Transport and the larger network of the JD Irving group of companies
  

Qualifications

The Best Fit

• You have 2 years' experience in dispatch
• You are well-versed in the geographyof Quebec City area
• You have excellent customer service skills
• You have solid interpersonal, communication (verbal and written), organizational, and time management skills
• You have knowledge of AS400 (asset)
• You can work with minimal supervision under pressure and time constraints in a stressful environment
• You are familiar with Microsoft Office Suite
• You are open to working overtime if needed.
• Advanced level of French and English (English required: 60% of communications with Ontario and Maritime sites, 50% of communications with English-speaking clients, 100% of reports from head office).

Responsibilities

The Responsibilities

• Day-to-day communication, via phone and handheld, with an assigned fleet of drivers to ensure proper instructions are passed along and carried out
• Line up loads to ensure on-time arrivals for deliveries or pickups
• Manage service concerns, as required, to limit exposure and minimize impact on the customer
• Provide drivers with the right information and equipment to make the entire customer experience positive from start to finish
• Assist with dock operations at various times
• Service, manifest, POD updating etc.
• Coordinate and oversee APT and Prebooks
• Work on various reports assigned by the manager