East Bay - General Manager (Apply Here for all Retail Locations)

Philz Coffee; East Bay; On-site; Full time

Job summary

A leading company in the coffee industry seeks a General Manager for their East Bay locations. The role involves providing leadership, managing financial performance, and fostering a positive culture. Ideal candidates will have experience in customer service and team development, with a passion for enhancing customer experiences.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Flexible Spending Accounts

Health Savings Account

Mental Health Support

Vacation and Sick Leave

Team Member Discounts

Free Drinks

Qualifications

• 3+ years managing a fast-paced, high-volume, customer service-oriented business.
• Experience managing financial health of a retail operation.

Responsibilities

• Provide frontline leadership to all Team Members.
• Maximize store financial performance by creating a positive work environment.
• Train and develop team members.

Skills

Leadership

Communication

Organizational Skills

Customer Service

Team Development

Education

Food Manager Certification

Job description

East Bay - General Manager (Apply Here for all Retail Locations)

East Bay, CA

At Philz, we’re doing something bigger than coffee - we’re building culture and community. We believe that warmth, authenticity, kindness, positivity, and passion can better people’s days — one cup and one customer at a time. If this sounds like a place you’d embrace – keep reading!

This job application is for: Gilman, College Ave, Lakeshore, Bishop Ranch, Walnut Creek, Corte Madera, Castro Valley, Emeryville, and Lafayette

WHAT YOU’LL DO

Our General Managers (GMs) provide frontline leadership to all Team Members and are responsible for the financial health of the store. GMs establish and cultivate a culture in their store that aligns with our core values and mission of Bettering People's Day. They demonstrate a strong work ethic, a passion for delivering quality results, and recognize and develop future Philz leaders. GMs support strategic initiatives by focusing on culture, community, and operations at their location. You will embody our Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real.

• Interact daily with customers and employees to inspire and be part of the experience.
• Create an employment experience aligned with Philz and our Core Values by training and developing team members and providing opportunities for professional growth.
• Maximize store financial performance by creating a positive work environment that enables your team to deliver exceptional customer service and authentic interactions.
• Set goals and expectations, manage performance issues, and hold team members accountable.
• Partner with your district recruiter to attract, develop, and retain diverse, high-performing talent for current and future store growth.

WHAT YOU’LL NEED

We seek someone who understands what it means to Better People’s Day and believes in our culture. We promote an inclusive, fun, creative, and vibrant workplace where you can be yourself, dress freely, and enjoy flexible schedules. No prior barista experience is necessary if you have a passion for people and a willingness to learn—we will teach you everything you need to know.

• 3+ years managing a fast-paced, high-volume, customer service-oriented business, preferably in food service or retail.
• Experience managing financial health of a retail operation, including P&L oversight, revenue growth, and cost management.
• Ability to create an inclusive and dynamic team environment.
• Proactive, self-starting, capable of working independently and in teams.
• Strong business acumen.
• Ability to recruit, motivate, train, and retain a team.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.

KEY REQUIREMENTS

You must have a Food Manager certification from prior work experience or complete the Philz Coffee Food Manager certification within 30 days of employment to ensure the well-being of our team and community.

ESSENTIAL PHYSICAL REQUIREMENTS

Ability to:

• Operate various machines, tools, and equipment.
• Maintain visual acuity for safety and accuracy.
• Remain stationary for at least 3 hours.
• Stand, walk, stoop, and kneel.
• Lift up to 50 pounds intermittently and 3 pounds to shoulder height repeatedly.
• Use grasping, finger, and reaching motions.
• Communicate verbally for information exchange.

The estimated starting hourly rate is $32.19 - $36.19. This position is eligible for a bonus program based on performance. Benefits include medical, dental, vision insurance, life insurance, 401(k), flexible spending accounts, health savings account, hospital indemnity, accident and critical illness insurance, commuter benefits, mental health support, holiday pay, vacation and sick leave, team member discounts, free drinks, discounted beans, Philz swag, and opportunities for growth.

APPLICATION QUESTIONS

• Have you ever worked for Philz Coffee before? *
• Can you submit documentation verifying your identity and legal right to work in the U.S.? *
• Are you able to perform the essential functions of the position with or without accommodation? *
• Are you 18 or older? *
• Does a minimum 6-month commitment at a location align with your future plans? *
• List all Philz locations you are willing to consider for this role.
• Desired salary for this position:
• Why is this opportunity at Philz a great fit for you, and how would you contribute to our mission of bettering days?
• Share an accomplishment you are most proud of in your previous or current role.
• Earliest start date:
• If referred by a current Philz employee, provide their name and store location.

We will contact you via email and text. Check your spam/promotions folder. If you prefer email updates only, please inform us.