Hollister - Key Lead, Fairview Park

Abercrombie and Fitch Co.; Kitchener; On-site; CAD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a dynamic Key Lead to enhance the in-store experience for customers. In this role, you will supervise and coach team members while ensuring effective store operations. You will be responsible for driving store performance through exceptional customer service and teamwork. This position offers a flexible schedule with opportunities for career advancement and a supportive environment that values diversity and inclusion. Join a vibrant team that celebrates individuality and fosters growth, making a significant impact in the retail sector.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Global Team Support

Qualifications

• High School Diploma preferred; 1 year of retail experience is preferred.
• No supervisory experience required.

Responsibilities

• Ensure quality in-store experience as Floor Supervisor.
• Guide and coach Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Assertiveness

Adaptability/Flexibility

Stress Tolerance

Multi-Tasking

Applied Learning

Promoting Diversity & Inclusion

Work Ethic

Omni Channel Services

Education

High School Diploma or G.E.D. equivalent

Tools

Register/Point of Sales

Job description

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

Our Values

Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

1. Product Knowledge & Brand Awareness
2. Business Understanding
3. Proactive Thinking
4. Attention to Detail
5. Register/Point of Sales use
6. Asset Protection
7. Visual Displays
8. System Skills

Work Schedule Requirements

• Schedule will vary weekly but should expect to work at least 12-16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• In addition, during peak timeframes, hours will increase to support the needs of the business.

Qualifications

What it Takes

Education: High School Diploma/ G.E.D. equivalent preferred.
Retail Experience: At least 1 year of retail experience is preferred.
Supervisor/ Managerial Experience: No supervisory/ management experience is required.

Skills

1. Customer Focus
2. Communication
3. Interpersonal Interaction
4. Fashion Trend Knowledge
5. Outgoing
6. Assertiveness
7. Adaptability/Flexibility & Stress Tolerance
8. Poise & Ambition
9. Multi-Tasking
10. Applied Learning
11. Promoting Diversity & Inclusion
12. Work Ethic
13. Omni Channel Services

Additional Information

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

1. Quarterly Sales Incentive Bonus
2. Merchandise Discount
3. Flexible Schedule
4. Opportunities for Career Advancement
5. Opportunity to Become a Brand Affiliate
6. Training and Development
7. A Global Team of People Who'll Celebrate you for Being YOU

FOLLOW US ON INSTAGRAM @LIFEATANF

Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer