Supervisors 2nd and 3erd Shift, Ontario Airport

LE002 Flagship Facility Services LLC; Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in facility services is seeking a Supervisor to oversee operations, ensure quality performance, and manage staff in a fast-paced environment. The ideal candidate will have strong leadership and customer service skills, with a focus on maintaining high standards in janitorial services. Responsibilities include supervising staff, addressing customer inquiries, and ensuring compliance with safety standards. This role requires a hands-on approach and the ability to multitask effectively.

Qualifications

• 3-5 years experience in janitorial/facilities field.
• Knowledge of equipment and materials used in maintenance work.

Responsibilities

• Supervise employees and delegate operations schedule.
• Evaluate performance and ensure quality work.
• Address customer concerns and inquiries.

Skills

Customer Service

Communication

Multi-tasking

Leadership

Education

High School diploma or GED

Job description

1. Supervise employees and help delegate operations schedule to ensure proper work area coverage.

2. Evaluates performance of personnel and inspects assigned areas to ensure proper work performance. This

requires hands-on support and ability to perform work when necessary. This may include, but is not limited to :

dust mopping, sweeping, stripping / refinishing, carpet scrubbing, servicing restrooms, window washing, etc.

3. Find and define problems, resolve issues, and use these in making appropriate recommendations to

management staff, staff, and / or customer contact to exercise continuous quality improvement and to exceed

4. Report any issues, concerns or discrepancies to Operations Manager / Operations Coordinator.

5. Addresses customer concerns and inquiries and reports any new or changing job / work orders.

6. Performs tracks and evaluates purchasing activities, supply and equipment usage and repairs. Ensures

appropriate labeling, dilution, and storage requirements are conducted in accordance with company,

customer and OSHA standards.

7. On the job training for staff / employees to job specific tasks.

8. Participates in company and customer training ensuring effective communication and distribution of

information to supervisors, customers and employees.

9. Carries out management responsibilities in accordance with the company’s policies, customer’s rules and

regulations and applicable laws when needed.

Knowledge and Skills

1. Ability to multi-task in fast-paced environment with constantly changing priorities and high customer demand.

2. Knowledge of proper use of equipment, materials and supplies used in maintenance work.

3. Must have excellent internal and external customer service skills.

4. Professional appearance and demeanor.

5. Ability to lead others and motivate people.

6. Ability to work individually and as part of a team; an intelligent and articulate individual who can relate to

people at all levels of an organization and possesses excellent communication skills.

8. Excellent written and verbal communication skills.

Education and Work Experience

1. High School diploma or GED.

2. Three to Five years related experience and / or training; or equivalent combination of education and experience,

preferably in the janitorial / facilities field.

1. Fast paced office environment

2. Safety glasses required while performing certain tasks

3. High sense of urgency

4. Small office environment

5. The noise level in the work environment is usually moderate.

6. Exposed to a combination of normal office type environments and shop environments.

7. Regularly exposed to dust, odors, oil, fumes and noise.

Requirements

1. Clean DMV record

2. Pass criminal background screening

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully

perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger,

handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, talk

or hear. Physical requirements include stooping, standing, climbing and frequent lifting of a minimum of 40 lbs. of

office and facilities equipment. Specific vision abilities required by the job include close vision, distance vision, color

vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.