Customer Programme Manager

TT Electronics; Lethbridge; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to engineering innovative electronic solutions that benefit our planet. As a Customer Programme Manager, you will play a pivotal role in managing customer accounts, ensuring exceptional service, and driving commercial success. Collaborate with talented teams to enhance customer satisfaction and operational excellence. This role offers a supportive environment focused on wellbeing, with opportunities for professional growth and development. Be part of a journey that values diversity and inclusivity, where your contributions make a meaningful impact on the world.

Benefits

Company Pension Scheme

Employee Assistance Programme

Discounted Gym Membership

Discounted RAC Coverage

195 hours Annual Leave

Supportive working environment

Qualifications

• Degree or equivalent experience in related fields required.
• 5+ years in Project Management in electronic manufacturing is essential.

Responsibilities

• Manage customer accounts ensuring exceptional service and growth.
• Collaborate with teams to drive customer satisfaction and profitability.

Skills

Project Management

Communication Skills

Financial Acumen

Problem Solving

Data Analysis

Education

Degree in related field

5+ years in Project Management

Tools

CRM Software

ERP Systems

Microsoft Office

Job description

Company Overview

COME JOIN OUR JOURNEY!

When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world. Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations. We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships. Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey.

Role Overview and Responsibilities

Introduction

The Customer Programme Manager (CPM) is responsible for the overall management of assigned customer accounts, ensuring exceptional service, commercial success, and long-term growth. Acting as the primary customer interface, the CPM oversees all aspects of account management, including relationship development, contract execution, and reporting financial performance. The role requires close collaboration with Sales, Engineering and Operations teams to drive customer satisfaction, operational excellence, and profitability.

Key Responsibilities

1. Customer Account Management
   • Serve as the primary point of contact for all operational and commercial matters related to assigned customer accounts.
   • Build and maintain strong relationships to enhance customer satisfaction and retention.
   • Lead customer interactions, including regular meetings, business reviews and strategic discussions.
   • Ensure all customer commitments on delivery, quality and service are met or exceeded.
   • Proactively identify opportunities to expand business within existing accounts.
   • Manage and resolve customer issues, conflicts and escalations promptly and effectively.
2. Financial & Commercial Management
   • Drive account profitability by managing pricing, costs and margins effectively.
   • Ensure accurate and timely financial forecasting, including revenue, order intake and backlog.
   • Oversee contract execution to minimize risk and ensure compliance with company policies.
   • Secure timely payment collection and manage pricing deviations efficiently.
   • Work with internal teams to ensure that tooling, non-recurring costs and labour services are delivered profitably.
3. Operational Performance & Risk Management
   • Collaborate with Operations teams to ensure seamless execution of customer orders.
   • Maintain accurate data within ERP and CRM systems to reflect customer requirements and commitments.
   • Ensure strong working capital performance, including inventory management and accounts receivable collection.
   • Drive continuous improvement initiatives to enhance service levels and operational efficiency.
   • Monitor industry trends and customer needs to anticipate risks and opportunities.
4. Reporting
   • Utilise standards tools and processes and regularly report to TT Electronics leadership team on customer, account status, opportunities, problems and outlook.

Qualifications, Skills and Attributes

Core Requirements

Education/Experience/Credentials: Degree or equivalent work experience in directly related fields, with a thorough knowledge of the customer and their market. Five plus years direct Project Management experience in electronic manufacturing or a directly related field.

Project Management: Proven project management experience, qualification ie Agile, Prince2 methodology desirable.

Language Ability: Excellent communication both written and verbal. Ability to read and analyse periodicals, business reports, correspondence and procedure manuals.

Financial Acumen and Numeracy: Ability to read a P&L and Balance Sheet, calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

Reasoning Ability: Ability to collect data, solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Computer Skills: Ability to use office software, including word processing, spreadsheets, databases, gant charts, slide presentations, internet browsers, E-mail and business systems software (CRM, ERP).

Work Environment and Travel: The role holder will primarily be based at our Fairford site, but also may be required to work from another TT site. Some UK, and occasional international travel may be required.

What We Offer You:

• Company Pension Scheme with up to 7% employer contribution
• Employee Assistance Programme and cash back medical benefit
• Discounted Gym Membership
• Discounted RAC Coverage
• 195 hours Annual Leave plus Public Holidays
• A supportive and friendly working environment with a focus on wellbeing.

Other Information:

• Shortlisted candidates interview via Microsoft Teams
• Onsite second interview in Fairford
• We particularly welcome applications from underrepresented groups and ED&I is firmly on the TT agenda

PLEASE NOTE: This role is subject to baseline security checks, pre, and in- employment drug and alcohol testing

Solving Technology Challenges for a Sustainable World

We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.

#WeAreTT #BeMeAtTT