Senior Solutions Analyst

Norton Rose Fulbright; Calgary; Hybrid; CAD 102,000 - 167,000; Full time

Job summary

A leading law firm seeks a Senior Solution Analyst to act as a technical lead, delivering solutions that drive business value. The role involves collaborating with stakeholders, managing system integrations, and ensuring effective communication across teams. With a focus on continuous improvement, the analyst will oversee technology portfolios and support various IT initiatives in a hybrid work environment.

Benefits

Hybrid work environment

Retirement savings plan with employer contribution

Benefit premiums paid by the firm

Flexible health and wellness allowance

Qualifications

• 10+ years experience in IT as developer/integrator/DBA.
• ITIL Foundation certification.

Responsibilities

• Delivers business solutions through system development and integration.
• Collaborates with stakeholders to gather and analyze requirements.
• Oversees implementation and integration of new systems.

Skills

PowerShell

SQL

SSRS

SSIS

PowerBI

PowerApps

PowerAutomate

Automation

SharePoint

Education

Bachelor's degree with a technology focus

Job description

Hybrid role - 3 days in office please note that this position can be filled in any of our offices across Canada

The senior solution analyst will act as a technical lead for our technologies in any project or initiative. The position will plan, organize and follow up on activities and improvements to the assigned technology portfolio. The analyst will continuously deliver new solutions to drive business value, while keeping an eye on maintaining business-as-usual activities.

You will be focusing on :

• Delivers business solutions, through development and integration of new and existing systems.

Collaborates with business stakeholders to gather and analyze requirements, and translates them into technical specifications.

• Designs and proposes IT solutions that align with business goals and processes.
• Evaluates and recommends software solutions to meet business needs.
• Oversees the implementation and integration of new systems, ensuring minimal disruption to operations.
• Performs system testing, troubleshooting, and problem resolution to ensure solutions function as intended.
• Develops and maintains documentation for system configurations, processes, and procedures.
• Conducts training sessions for end-users and other members of IT to ensure they are proficient in using new systems and tools.
• Monitors system performance and make recommendations for improvements and optimizations.
• Stays updated with industry trends, emerging technologies, and best practices to continually improve system solutions.
• Works closely with other IT leadership (regionally and globally), to deliver projects at strategic, tactical and operational levels.
• Liaises with the Technical Design Authority (TDA) ensuring applications comply with stipulated technical guidelines.
• Database development and administration - manage SQL Agent jobs, SSIS packages, Stored Procedures, Views; planning large-scale migrations.
• Documenting data architecture, including data flows from multiple platforms.
• Analyzing technical documents and reverse engineer products to document functionality, and data schemas where none exist.
• Acts as a technical resource for all technological matters, whether support or change related, within assigned technologies. Escalates to vendors as required.
• Manages application portfolio, and ensures it remains up to date.

Applies system patches.

• Proposes and performs system upgrades.
• Creates and maintains clear roadmaps.
• Establishes and grows relationships with associated vendors.
• Supports knowledge transition.
• Creates knowledgebase articles.
• Builds and maintains runbooks
• Leads knowledge transfer sessions with other team members.
• Provides afterhours call support.
• Represents the Application Delivery team for assigned projects and initiatives.

Is the single point of contact for applications-related activities.

• Coordinates activities with other team members (internal and external).
• Assesses impacts to other systems / processes / platforms.
• Escalates roadblocks and major issues.
• Performs business and functional analysis in relation to assigned processes / platforms.
• Adheres to defined ITSM processes.

What you bring to the role :

• A bachelors' degree with a technology focus.
• At least 10+ years of experience in IT progressing from a developer / integrator / DBA.
• Technical skills
• PowerShell
• Microsoft SQL Server (SQL, SSRS, SSIS)
• Microsoft Power Platform (PowerBI, PowerApps, PowerAutomate)
• Automation (Robotic Process and / or Test Automation)
• SharePoint
• Highly effective at translating new ideas and complex technical concepts to non-technical business stakeholders.
• Possesses strong business planning, analytical, and conceptual skills.
• Knowledge of legal industry technologies, including document management, practice management, knowledge management and case management systems highly desirable.
• Experience in implementing large technology systems.
• Willingness and flexibility to work non-standard hours.
• Deals effectively with conflicts and remains calm under pressure.
• Exceptional ability to communicate effectively at all levels, both verbally and written.
• Written and spoken English is required; bilingual French is an asset.
• Achieved ITIL Foundation certification.

Vancouver Salary : $102,564 - $166,667. Salary will be discussed and negotiated during interview and will be based on experience.

Why join our team :

• Hybrid work environment
• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Wellness matters : Flexible health and wellness allowance that covers much more than gym memberships!

Ready to join a proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment? Come join us!

As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.

To find out more about how we integrate diversity, equity and inclusion in everything we do please click Diversity, equity and inclusion | Canada | Global law firm | Norton Rose Fulbright.

If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.

Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.